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‎06-21-2018 04:36 AM

HP Recommended
Product: hp probook 4540's
Operating System: Microsoft Windows 8 (64-bit)

i cant turn on my bluetooth and after troubleshooting i got this

 

PCI\VEN_1814&DEV_3298&SUBSYS_18EC103C&REV_00\000096804630355401

 

where can i find the solution?

2 people had the same question
4 REPLIES 4

‎06-21-2018 07:11 AM

HP Recommended

Hi:

 

If you need to install the W8 bluetooth driver for your model, you need this one...

 

This package contains the driver installation package for the Ralink Bluetooth in the supported notebook running supported operating systems.

 

https://ftp.hp.com/pub/softpaq/sp59501-60000/sp59632.exe

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‎06-21-2018 07:45 AM

HP Recommended

Screenshot (47).pngScreenshot (48).png

1 person found this reply helpful
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‎06-21-2018 07:47 AM

HP Recommended

the error is still there and the bluetooth trun is still gray

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‎06-21-2018 07:51 AM

HP Recommended

Try this one instead...

 

https://ftp.hp.com/pub/softpaq/sp70501-71000/sp70570.exe

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