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‎04-06-2020 05:06 PM

HP Recommended
Product: Example: Pavilion x2
Operating System: Microsoft Windows 10 (64-bit)

After a Windows 10 update,  the blue tooth icon is gone, I don't see bluetooth in my device manager and have not been able to figure out a way to get it back on my laptop.  (incidentally, the same thing happened to my wifi previous to this).  Can you tell me how to get those back without having to buy a dongle? 

5 REPLIES 5

‎04-06-2020 05:38 PM

HP Recommended

@kkeever 

 

Before we can help, we need to know what EXACTLY is your Pavilion x2 ? Please use the following instructions to find out the model/product of your machine:


     https://support.hp.com/us-en/document/c03754824

                            or

     https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
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‎04-07-2020 11:49 AM

HP Recommended

Hi per the HP site my product number is E8C14UA#ABA.  I have attached and listened to other BT speakers etc on this computer so I know BT was one this computer... Thanks for all of anyone,s assistance

 

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‎04-07-2020 02:02 PM

HP Recommended

@kkeever 

 

Your machine is an HP Pavilion 11-h010nr x2 PC, its specs

 

      https://support.hp.com/au-en/document/c03985256

 

It uses Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 combination WLAN adapter part #  690020-005.

 

Looks like you upgraded machine to Windows 10 that why. Please download and install

 

           http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71572.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎04-07-2020 04:08 PM

HP Recommended

Hi.  I downloaded and restarted -- nothing in the device manager....

 

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‎04-09-2020 08:04 AM

HP Recommended

BH- that did not work.  

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