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- Pc freezing problem on connecting to internet.

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03-30-2021 08:56 AM
Product: HP Notebook-15-bs590tu
Operating System: Microsoft Windows 10 (64-bit)
when I connect my pc to internet it doesn't work at all. I wont be able to open any apps. Especially chrome and other browsing apps. Someone help me with solution.
2 REPLIES 2
03-30-2021 10:25 AM - edited 03-30-2021 10:28 AM
turn ur laptop off then go to windows recovery then click on restore factory settings then wait for the process to get over and now check ur computer gets connected to internet or not . then update ur drivers and software and then install ur antivirus solution and now check whether u r able to connect to internet
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