• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve the Realtek 8852BE-V Choya WiFi Disconnection Issue Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-03-2018 02:46 AM - edited ‎07-03-2018 03:51 AM

HP Recommended
Product: HP Pavilion dv6 Notebook PC - A7N36EA#AB8
Operating System: Microsoft Windows 7 (64-bit)

Hİ everyone,

 

Everything is started with buying a bluetooth headphones. I have not used bluetooth of pc for years maybe never i've used it before. Headphone is working well with my phone, there's no problem with it. But when it came to my pc I encountered many problems. Firstly my pc couldnt find any bluetooth device. So i installed new bluetooth drivers via HP Support Assistant. That time my pc could find my headphones after updating drivers. Then i connected my headphone it was seemed worked well. There was no problem. After a while sound becomes intermittent and laggy. It becomes unusable. ı tried to reconnect it, it worked. But sound becomes intermittent and laggy again. I recognized that if i dont use any voice source (video,music, game etc) for a while (less than a minute)  sound becomes bad. I needed to reconnect it again. It was very annoying. I tried to fix this myself, but now my pc cant find devices again. I tried to reinstall drivers. They are installed except Peripheral Bluetooth Device. It says device couldnt started (Code 10). 

 

edit: The device is Bluetooth Server.

Hardware ID: BTHENUM\{f0b2dd71-fb14-4e30-a62d-931874bf282f}_LOCALMFG&0000

 

 

Please help

 

Ty everyone

1 person had the same question
4 REPLIES 4

‎07-03-2018 03:20 AM

HP Recommended

@RouleBoule

 

What is your HP Pavilion dv6 Notebook PC ?  Please use the following instructions to find out the model/product of your machine:

  http://support.hp.com/us-en/document/c00033108

  Please do NOT post its Serial number (s/n).

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎07-03-2018 03:28 AM - edited ‎07-03-2018 03:50 AM

HP Recommended

 

Product Number: A7N36EA#AB8

 

Thanks for you reply

Was this reply helpful? Yes No

‎07-03-2018 03:14 PM

HP Recommended

@RouleBoule

 

Official specs of your machine which is an HP Pavilion dv6-6c04et is not available. Please download and install the following Atheros Bluetooth Driver  software

 

     https://ftp.hp.com/pub/softpaq/sp55001-55500/sp55343.exe

 

Hope this helps.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎07-04-2018 01:24 AM

HP Recommended

@banhien

I've already installed it. It didn't fix it but i found the solution for finding devices. At services.msc account to "NT AUTHORITY\LocalService". 

 

But still sound problem is going on. I ouldnt fix it completely.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.