Perte de bluetooth sur ENVY dv6

[G-H2O]

Bonjour,  depuis les dernières mise a jour de windows 10 je n'ai plus de fonction bluetooth,  que je ne vois plus dans la gestion des périphériques.

J'ai un HP ENVY dv6 notebook PC,   type D9T71EA#ABF , [Personal Information Removed], qui date 2012/2013.

Processeur : Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz 2.30 GHz

Carte  adapter : RAlink RT3290 802.11 bgn wifi adapter   pilote 5.0.57.1

J'ai lu que cela pouvait être du a une incompatibilité entre W10 et la carte RALINK.

Y a t-il une possibilité de résoudre ce problème ? en remplaçant la carte RALINK ?

Merci de votre support 

Gerard

[Paul_Tikkanen · Accepted solution]

Hi:

That is a very common issue with the Ralink RT3290 Wi-Fi/Bluetooth adapter and the newer builds of W10.

The Bluetooth completely disappears from the device manager and there is no fix other than to either use a USB Bluetooth adapter or replace the Ralink Wi-Fi card.

This model is known to work in the dv6-dv6-73xx model series with the Intel processors.

Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 Wi-Fi + BT 4.0    HP Part # 710661-001

You can usually find the above model card on eBay.  Search by the HP part number.

If you decide to replace the Wi-Fi card, there is no W10 Bluetooth driver for it from HP or intel anymore.

You can download the latest Wi-Fi and Bluetooth drivers Intel released for that model card from my Skydrive folder at the link below:

Download, unzip and run the Bluetooth driver in the Intel 7260AC WiFi & Bluetooth Drivers.zip file.

SkyDrive - OneDrive (live.com)

I had saved the files before Intel removed them from their website as I have the same model card in one of my HP notebooks.

Below is the link to the service manual, where you can find the Wi-Fi card removal and replacement procedure:

ManualsLib - Makes it easy to find manuals online!

[DANCOS]

Hey

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

Regards,

DANCOS

[G-H2O]

Hi, 

since the last windows 10 update I do not access to bluetooth, and it is no longer visible in the device manager.

My system is :  HP ENVY dv6 notebook PC,   type D9T71EA#ABF ,  issued in 2012/2013.

Processeur : Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz 2.30 GHz

Adapter card : RALINK RT3290 802.11 bgn wifi adapter, driver 5.0.57.1

I have read this could be due to an incompatibility beetween W10 and the RALINK card level.

Is there a way to solve this , by the ralink card replacement or other? 

Thanks for your help.

[G-H2O]

Thanks  a lot  for your quick and valuable feedback.

Gerard

[Paul_Tikkanen]

You're very welcome, Gerard.

[DANCOS]

Hey

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

Regards,

DANCOS