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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Notebooks
- Notebook Wireless and Networking
- Re: Ping problems

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07-24-2021 09:23 PM
About every 40 minutes to an hour, when playing video games, I have to restart my computer because my ping gets too high. It will go from 0-10, to 250-450 and this will not stop without a restart of my pc. This is been going on for over a year and has become the new normal.
07-31-2021 03:27 PM
Hi@pingproblem1, Welcome to the HP Support Community!
I reviewed your post and I understand that the computer is overheating.
Don’t worry, I assure you I will try my best to get this sorted.
I would like to inform you that 90C is normal on the gaming computer. I recommend you use the Omen command center to change the settings which suit your needs.
Please refer to the below article for more information.
https://support.hp.com/in-en/document/c05387497
Tried Adding the game to High performances in the Nivida control panel?
Download GEFORCE EXPERIENCE updates the gaming drivers.
Turn on Game Mode. Game Mode is a new feature in Windows 10 Update that improves gaming performance by limiting background processes and programs from using system resources while a game is running.
Press the Windows key and G to open the Game bar.
In the game bar, click Settings.
Click the check box next to the game title to enable Game Mode for that game
Hope this helps! Keep me posted.
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