Printer Scanner keeps dropping connection to computer!!!!!

[johngies]

Every week or so I have to shut down printer resstart the computer and reconnect my device to print or scan. Early in the day I was able to print.

Now after reboot when I try to run the app from the tool par HP6970 pro it wants to reconnect again AFTER telling me congratulations. I have tried wireless and Ethernet

And it does not recognize host name diplayed on printer 

This is VERY frustrating

[Jeet_singh]

@johngies,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are facing issues while connecting the network printer. Don't worry as I have a few suggestions which should help you resolve this issue.

Is the printer connected to the network? Check the wireless light. If the light is steady blue, then the printer is connected to the network. If the light is flashing, then the printer is not connected to the network. Go to Setup - Network - Wireless setup wizard to connect the printer to the newtork.

Once the printer is connected to the network, then assign a static IP to the printer:

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Now, try the steps below to install the printer over the network:

• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Restart your computer.
• Open the Run window (Press Windows logo key + R), type “services.msc” and press ok to get services window.
• Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.
• Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
• Repeat the same exercise on “Function Discovery Resource Publication” as well.
• Now click on this link: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-pro-6970-all-in-one-printer-...   to download and install the printer software.
• Select Wireless option on the connection page and then finish the installation.

Please go through the support document for - HP Printers - Printer is Offline (Windows)

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[johngies]

Thank you.

I had to uninstall and reinstall it several times this week before it worked. This would not be so bad except every 4 - 5 weeks ovr the last two months I have had to do the same thing? Frustating.

But thank you for your help.

John

[johngies]

Thank you.

I had to uninstall and reinstall it several times this week before it worked. This would not be so bad except every 4 - 5 weeks ovr the last two months I have had to do the same thing? Frustating.

But thank you for your help.

John

[Jeet_singh]

@johngies,

Thank you for replying,

I can understand how frustrating it would be doing the same thing again and again. Don't worry we're here to help you.

I would suggest assigning static IP address should definitely take care of the issue.

Please follow the steps suggested in the previous post as this should help you resolve this issue.

Let me know how it goes for further assistance.

Eagerly waiting for your response!

Regards,