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Locked

‎02-25-2022 10:49 PM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer
Operating System: Microsoft Windows 8.1 (64-bit)

My hp office jet pro 8710 all in one printer is saying it is locked by administrator, how do I unlock it?

2 people had the same question
1 REPLY 1

‎03-01-2022 11:35 AM

HP Recommended

@Larriest41

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, we would have to perform a reset on the printer to bypass the admin password. 

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

ECHO_LAKE
I am an HP Employee

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