Printer will not recognize WiFi network

[kk4mds]

Printer has disconnected from the network and will not reconnect. It will not recognize that the network exists, even when entered manually. It will pickup every other network in the building. Printer and router have been unplugged and plugged back in. Every other device in the apartment is properly connected to the network and the network is operating properly. 

[Kumar0307]

@kk4mds

Welcome to the HP Support Community!

Resetting the Network settings and running the wireless setup may resolve this issue. Let us try these steps: 

• Make sure the printer and the computer are connected to the same wireless network.
• This printer supports only 2.4GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Step 1: Restart your network devices

1. Turn off the Router, Printer, and the computer/ mobile devices.
2. Wait for 60 seconds.
3. Turn on the Router first and wait for all the lights to stabilize.
4. Turn on the printer and allow it to configure itself.
5. Turn on the computer/ mobile devices.

Step 2: Reset the network settings and connect the printer to the wireless network

1. From the home screen of your printer control panel, touch the Wireless icon .

2. Touch the Setup icon .

3. Touch Restore Network Defaults or Restore Network Settings, and then touch Yes to confirm your selection.

4. After the default network settings are restored, touch the back arrow, touch Wireless Settings, and then touch Wireless Setup Wizard.

   The printer searches for available networks.

5. Touch the name of your wireless network.

6. Type the WEP or WPA key (network password), and then touch Done.

   If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password.

   Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!