Problem connecting Laptop with wifi

[Rdar]

Sometimes my laptop doesn’t recognise the wifi though the router is setup properly and all other devices in the same vicinity work and connect perfectly. I’ve been having this problem for almost 9 months where sometimes the laptop would connect to the wifi and other times not, which is causing severe hindrance in my work.

i don’t know what to do as I purchased this laptop only in September 2019.

[ub6424]

Hello @Rdar 

Sorry to hear that you are having problems ... I would like to help you.

I want the check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> copy/paste to following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

(2) Start windows <device manager>

- Expand <Network adapters>

--->>> Send screenshot

(3) Please report your results