• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP 17.3 inch Laptop PC 17-c0000 (320M3AV)
Microsoft Windows 10 (64-bit)

When I turn on the PC's Mobile Hotspot and connect other devices to it on wifi, the PC effectively freezes and becomes unuseable.  HP-17-cn0524na running Windows 10 21H2.  PC was bought new 6 months ago, and this problem first arose yesterday.

2 REPLIES 2
HP Recommended

Hello PhilGJ,

 

(1) Update BIOS

HP Firmware Pack (Intel Processors)

F.30 Rev.A9.4 MBMar 22, 2022Download

 

(2) Install and run Support Assistant to update all drivers in one place ...

HP Support Assistant

9.6.870.0 / 8.8.34.31 Rev.A175.9 MBDec 9, 2020Download

 

Test again ...

 

Please report your results.

 

best regards

---

Dear Community Member, please click the YES button on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply 'Accept as Solution'.

Do this on the post I wrote that helped solve it.

Thank you very much 

ub6424_0-1655601552228.png

HP Recommended

This reply did not help, unfortunately.  The BIOS update was halted with the message "This BIOS update is blocked on this device."  The HP Support Assistant installation was blocked with the message that a newer version of the Support Assistant was already installed.  I have run the "Software and Drivers" check in the HP Support Assistant, which confirms that all drivers are up to date.  So to clarify, the PC runs well until I turn Mobile Hotspot on.  At this point, the Applications which require internet access (eg mail client, browsers) fail to load or, if already open, freeze and become unresponsive.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.