Problem with Intel(R) Dual Band Wireless-AC 3165

[jesu95]

Hi, when i turn on my laptop the first time in the day the wifi board works very well but when i reboot the laptop the adapter doesn't work even doesn't appear on device manager. it's like if it had been disconnected but it is connect. Worth noting that i changed the motherboard by one that i bought on ailexpress. I tried everything but nothing seems work. I think maybe is the driver because of the chinese motherboard.

[sandytechy20]

@jesu95

Welcome to HP support community.

Reset IP/ TCP

1. Press and hold the button “Windows” and the button “X”.
2. From the menu that shows up, you will need to left click or tap on the “Command Prompt (admin)” icon.
3. Now that you have the command prompt with administrative rights in front of the screen you will need to write the following command: “netsh winsock reset catalog” without the quotes.
4. Press the “Enter” button on the keyboard.
5. Write the following command: “netsh int ip reset reset.log hit” without the quotes.
6. Press the “Enter” button on the keyboard.
7. Now you will need to restart your Windows 10 operating system.
8. Check and see if you still cannot connect to your wireless network.

Set WLAN Autoconfig to Automatic

1. Left click or tap on the “Start” button.
2. In the Start window you need to write the following: “services.msc” without the quotes.
3. When the search is finished, left click or tap on the “services.msc” icon that pops up.
4. Now you have a “Services” window in front of the screen.
5. Look on the right side panel in this window for “WLAN Autoconfig”
6. Right click or hold tap on the “WLAN Autoconfig” feature.
7. Left click or tap on the “Properties” feature for the “WLAN Autoconfig” option.
8. Left click or tap on the “General” tab situated in the upper side of the “Properties” window.
9. On the right from the “Startup type”, you will need to left click on the drop-down menu and select “Automatic” feature.
10. Left click or tap on the “Start” button in this window.
11. Left click or tap on the “Apply” button.
12. Left click or tap on the “OK” button.
13. Close all the windows you opened so far and reboot your Windows 8.1 or Windows 10 device.
14. Check to see if you have your wireless up and running again.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[jesu95]

Thanks for your answer but it doesn't work.

[sandytechy20]

@jesu95

Run Extensive system test to check for hardware failures.

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

4. Click Extensive Test.

5. Click Run once, or Loop until error. While the test is running, the time remaining and test result for each component are shown on the screen.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[jesu95]

It shows me that the wireless module is not installed but it is installed. What could be?

[sandytechy20]

@jesu95

This seems to be a hardware issue, I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".Fill the web-form.
6. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.