Problem with the Wi-fi adapter

[Vilowski]

I turned on my laptop earlier to discover that it will not connect to the wi-fi. When I did the "troubleshoot problems", the result was "there might be a problem with the  driver for the wi-fi adapter. I tried the repairs, but still was not sorted. 

So I decided to try the hp support assistant. The result of the network diagnostics "IP NOT BOUND: there may be a problem with the driver for the Intel(R) Dual Band Wireless-AC 3165 adapter. Windows did not automatically bind the IP Protocol stack to the network adapter". What can I do here? I will appreciate some very urgent help! Thank you.

[Paul_Tikkanen]

Hi:

I suggest that you download the latest driver for your model wifi adapter directly from Intel.

I'm assuming W10 since you didn't list what OS you are running.

https://downloadcenter.intel.com/download/28276/Intel-PROSet-Wireless-Software-and-Drivers-for-Windo...

Before you install the updated driver, go to the device manager, right click on the Intel wifi adapter, select Uninstall, and check the uninstall driver box.

Restart the PC and install the new driver, and hopefully, that will resolve the problem.

[Vilowski]

Dear Provost, thank you for your help.

I presume the download has to be done over the internet - now that the laptop cannot even connwct to the internet, how do i manage this? Thanks!

[Paul_Tikkanen]

You're very welcome.

You are correct, and if you can't connect your PC via ethernet cable, use another PC to download the file, copy it to a USB flash drive, plug the flash drive into your PC, copy the driver file to the downloads folder in your user profile and then run it from there.

You can also run it directly from the flash drive, but it takes longer to unpack the file that way.