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GulfportJim
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Message 1 of 2
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Problem with wireless adapter in HP Laptop 15-dB 0004dx

HP Recommended
Laptop-GNJT8786
Microsoft Windows 10 (64-bit)

When I run windows troubleshooter, I get message:

”Problem found

”Problem with wireless adapter or access point  “Not fixed (X)”

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@GulfportJim,

 

I reviewed your post and I understand that you are facing issues with the wireless connection on your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the exact issue you are facing?

 

Meanwhile, I recommend you follow the below steps and check if it helps.

 

Reset the TCP/IP settings on your PC:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

 

It may also help to reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

 

Reinstall the network adapter drivers:

1. Download the drivers from here but do not run them yet.

2. Go to your start screen/menu and type Device Manager.

3. Expand Network adapters.

4. Right click on the wireless adapter and choose Uninstall.

5. Run the downloaded drivers from step 1.

6. Restart your PC and test.

 

Test an ethernet connection:

Self explanatory. Test if the issue persists on a wired connection to rule out the wireless adapter hardware so troubleshooting can be directed towards the right areas.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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