Problems connecting with bluetooth

[fewifonwonfwrog]

I am trying to connect my headphones to the Bluetooth and the product is not showing up even though my headphones are on and not connected to anything and sitting right next to my chromebook

[VikramTheGreat]

Hi @fewifonwonfwrog,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you have trouble with the Bluetooth. Here are some steps to troubleshoot Bluetooth pairing on your HP Chromebook:

1. Check Bluetooth Status

• Click the time in the bottom-right corner of your Chromebook.
• Make sure Bluetooth is turned ON.
• If it’s off, toggle it on and wait a few seconds.

2. Put Headphones in Pairing Mode

• Even if they’re on, they might not be in pairing mode.
• Press and hold the Bluetooth/pairing button on your headphones until the LED flashes (usually blue or alternating colors).

3. Forget Previous Connections

• If your headphones were paired with another device recently, disconnect them from that device or reset the headphones.
• Many headphones require holding the power button for 10–15 seconds to reset.

4. Scan for Devices

• On your Chromebook, go to Settings → Bluetooth.
• Click Pair new device and wait for your headphones to appear.
• Select them and click Connect.

5. Restart Both Devices

• Restart your Chromebook and turn your headphones off and back on.
• Try pairing again.

6. Update ChromeOS

• Go to Settings → About ChromeOS → Check for updates.
• Install any available updates and restart.

If your headphones still don’t show up:

• Confirm they support Bluetooth (not just wired).
• Try pairing with another device to rule out headphone issues.
• If they work elsewhere, your Chromebook’s Bluetooth might need a reset or hardware check.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat