• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP ENVY x360 m6
Microsoft Windows 10 (64-bit)

I purchased my HP ENVY x360 in July of 2016. I had no obvious issues until close to the end of that year/beginning of 2017 and since then they have been frequent and miserable to deal with, especially as a college student who needs a functioning computer to complete 99% of my coursework. The three main issues I am having are:

- The audio has become non-existant. Restarts, system restores, or a full factory reset may solve the issue for a couple of hours, but later I will end up discovering I again do not have audio. I have also noticed that when I no longer have audio, video playback is much slower as if the whole system got stuck wondering how it is supposed to play sound.

- I frequently cannot print from my computer to my HP ENVY 4520. The documents get stuck in an error or "waiting for printer" stage. I know the issue does not lie solely in the printer as I am able to email myself a PDF of my document and then print directly from my smartphone. 

- Finally, the most debillitating issue is that randomly (as in I have yet to find a correlation between any use or changes to my computer that results in this) I will open my laptop to find that it is unable to find any networks, which also means it cannot connect to the Internet. This being the most frustrating issue for me, I spent a lot of time searching for solutions with no long-term success from any of them. I have attempted to download and install every network driver for my laptop possible (which needs to be done on a separate computer and transferred via flashdrive because its a little difficult to download something from the internet when your laptop can't find any networks to connect to), but the only success I ever get is from restarting, restoring, or completely resetting the whole computer anywhere between 1 and 10 times until I have network access again.

Some days I can just set the laptop down, get some rest, and wake up and everything will be just fine. Most times I spend hours trying every suggested solution possible until either something works or I have a mental breakdown and attempt to work from my phone or someone else's computer. Its getting old and I don't have another $800 to shell out for a new computer. Warrenty is expired, nothing to help with that, but if there is some way I can fix all my problems without just chucking the thing off a ten story building, the help would be much appreciated.

1 REPLY 1
HP Recommended

@Taybeekay,

Thank you for posting in the community. I have reviewed the post.

 

I will send you a private message to assist you with the next course of action. Check your forum private message box in the upper right corner next to the bell icon. 

 

Thank you for visiting the HP community.

 

DavidSMP
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.