Problems with network card and bluetooth drivers (RTL8822CE/RTL8822BE/RTL8821CE)

[Kamil96500]

I once reported that there was a problem with the internet disconnecting on 2.4GHz when PS5 controllers are connected wirelessly (2 pads + more involved).

Despite the publication of new drivers, unfortunately none fixed the problem.
There is an annoying problem because I have to use the network from my mobile operator, where I have 5 GHz, and in the router I have 2.4 GHz.

I don't know if it applies to PS4 and Xbox controllers as well.
Another problem is packet loss.
Sometimes for microseconds or a few seconds there are problems that cause the ping to increase and then it goes back to normal.
Sometimes the downloading varies too, as sometimes speeds drop to unbelievable values.

I know that you as the manufacturer can't do anything, you can only refer the issue to Realtek and hopefully they will review these issues I am experiencing and investigate the cause, with a view to fixing.

As for the network disconnecting during normal use, the latest driver I know fixes it (hopefully it will have fixed at least this basic bug for everyone by now).

Network card: Realtek RTL8822CE 802.11ac PCIe Adapter (2024.10.230.2)
Bluteooth card: Realtek Bluetooth 5 Adapter (1.10.1072.3000)

[Irfan_06]

Hi @Kamil96500,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with wireless connectivity on your Laptop.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the below steps to fix the issue.

-Perform a power drain on your PC.

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC and wait for the PC to boot into Windows.

- Kindly refer to the steps on this link to troubleshoot and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Kamil96500]

Unfortunately, I tried and without results. I think you have to wait until Realtek releases new drivers and fixes from microsoft side.

[Irfan_06]

Hi @Kamil96500,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

As you have exhausted all the possible troubleshooting steps to fix it. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support