Create an account on the HP Community to personalize your profile and ask a question
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
1 ACCEPTED SOLUTION
4 REPLIES 4
07-05-2018 10:54 AM
Hi, yes sorry, It is a HP probook 4540s Notebook PC. Product no is D7XS1Pa.
It is just the touchpad and mouse not working, The keyboard is fine. I know it is to do with a couple of updates i did earlier today for my mother on her laptop.
Thanks again. I may not respond for a little while as i'm on Melbourne , Australia time. So grabbing some sleep shortly.
07-05-2018 11:42 AM
What is showing for keyboard and mouse in the device manager? I just had a weird thing happen to me where apparently some kind of malware caused an unknown device to appear in device manager and the keyboard and touchpad appeared as not having a driver. I did a deep malware scan with Malwarebytes ADWCleaner, rebooted and all was good again.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community