Problems with update

[DKS4]

Big problems with an update. Intel My WifI and wireless drivers for microsoft wondows 7

[Huffer]

You are going to have to tell us the model of the computer or product number and maybe describe the big problem a little more. 

[DKS4]

Hi, yes sorry,  It is a HP probook 4540s Notebook PC.  Product no is D7XS1Pa.

It is just the touchpad and mouse not working, The keyboard is fine.  I know it is to do with a couple of updates i did earlier today for my mother on her laptop.

Thanks again.  I may not respond for a little while as i'm on Melbourne , Australia time. So grabbing some sleep shortly.

Kind regards,

David

[Huffer]

What is showing for keyboard and mouse in the device manager? I just had a weird thing happen to me where apparently some kind of malware caused an unknown device to appear in device manager and the keyboard and touchpad appeared as not having a driver. I did a deep malware scan with Malwarebytes ADWCleaner, rebooted and all was good again. 

[DKS4 · Accepted solution]

Thanks for the reply.  I did try that, but to no avail. Of course, very awkward without the mouse / touchpad.  I'm not sure where i've gone wrong. Just getting someone to look at it currently