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HP Recommended
Probook 640 G4
Microsoft Windows 10 (64-bit)

Hi Guys,

Bit of a strange one involving the wifi card and drivers on Windows 10. Had this problem on three identical specc'd laptops using the supplied HP Windows 10 image.

 

Hard to explain but hopefully this makes sense. Occasionally when a computer is connected to a WiFi network everything seems to go a bit weird and often the machine will need to be hard rebooted as it won't shut down either. It just stops on the "Restarting" screen.

 

Things that happen

  • Outlook will sit and try and load is profile but never loads.
  • Windows start search just won't work, but the start menu its self is fine
  • Internet Explorer will load the UI but will not load any pages, including error pages. And the interface just seems to be dead like its loaded the UI elements and buttons but then the code crashed silently and it becomes a dumb window.

Turn the wifi off, everything becomes normal again, outlook carrys on, the start search works again and internet explorer will load error pages to tell me it has no internet.. Turn it on, it'll be fine until I then change to a different network and the same result will happen,.

 

Doing a build upgrade has resolved this for a couple of these machines but one is persistent and causing greif when a user goes home to work.

 

Any reported bugs anywhere? Also applying some updates to see if that fixes it as drivers/firmware were available in Softpaq manager.

1 REPLY 1
HP Recommended

Bumping. Anyone?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.