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‎11-16-2022 03:36 AM

HP Recommended
Product: HP ProBook 6470b Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

I always thought that my probook 6470b did not have bluetooth...

Until i wanted to clean my pc and i this bluetooth stick inside my pc:

bluetooth probleem.jpg

But for some reason my pc does not recognize the stick...

 

It seems this is an common problem but i never seem to find the information to fix it.

So is this fixable or what is the problem?

 

 

PS: Sorry for bad English (if there is some)

Category:
7 REPLIES 7

‎11-16-2022 06:54 AM

HP Recommended

Hi:

 

it should be fixable if you do this...

 

Why it happened...Probably had the BT turned off in the HP connection manager software during the upgrade from W7>W10.

 

Since the HP connection manager does not work in W10, the BT is turned off and cannot be turned on unless you:

 

Make a bootable Ubuntu installer.

 

Get Ubuntu | Download | Ubuntu

 

Tutorial to make a bootable USB Ubuntu installer:

 

Create a bootable USB stick with Rufus on Windows | Ubuntu

 

Boot from the installer and select the option to 'Try Ubuntu without installing.'

 

Turn on the BT in Ubuntu.

 

Exit Ubuntu, shut down the PC, remove the installer, restart the PC and W10 will install the BT device and after a while, will download the W10 BT driver for the BCM BT adapter.

 

Your other option which would involve more effort would be to reinstall W7, install the HP connection manager software, turn on the BT using the connection manager software and then upgrade back to W10.

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‎11-16-2022 02:06 PM

HP Recommended

When i try to turn on the BT it says i need a dongle...

16686327481231453980377371482805.jpg

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‎11-16-2022 02:15 PM

HP Recommended

Were you able to turn on the Bluetooth in Ubuntu?

 

You will never get the Bluetooth to work unless you do either method I gave you. 

 

Make sure that the Bluetooth adapter is enabled in the BIOS. 

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‎11-17-2022 02:10 AM

HP Recommended

For some reason it now works!!

Even though i could not turn the BT on in Ubuntu...

 

 

 

 

Thank you so much!!!

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‎11-17-2022 06:34 AM

HP Recommended

You're very welcome.

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‎11-18-2022 02:59 AM

HP Recommended

Nevermind...

It decided to work for one time and it is now gone again...🙄

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‎11-18-2022 06:41 AM

HP Recommended

Then it must be a hardware issue with either the module or the cable.

 

Check the cable connections to make sure they are secure.

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