• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-14-2020 08:36 AM

HP Recommended
Product: Probook 6560b
Operating System: Microsoft Windows 7 (64-bit)

The wireless adapter is Broadcom and shows up in device manager as working properly. The wifi button stays amber. When I click on the wifi icon in the tool bar it says "turn wifi back on" but nothing happens when I click on anything. I replaced the adapter with a Centrino model from another notebook and get the same result. I can connect to internet with usb adapter. I upgraded the latop to Win 10 and its the same. Thanks.

2 people had the same question
1 REPLY 1

‎02-24-2020 01:12 AM

HP Recommended

Try to install the HP Support Assistant and check if all drivers are up to date (including the firmware).

--------
If the answer is helpful mark it with Kudos by clicking on the kudos button. If your problem is solved then mark it as solved. Thanks 🙂

P.S.
I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.