• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-03-2017 02:20 AM

HP Recommended
Product: hp pavilion 15-n214tx
Operating System: Microsoft Windows 10 (64-bit)

Hie,

I recently changed my wifi card to Qualcomm Atheros QCA9565 (QCWB335) on my hp pavilion 15-n214tx and my bluetooth does not seem to work. i have tried the card on other notebooks and the bluetooth works on them but not on mine.

please help 

2 REPLIES 2

‎08-03-2017 04:32 AM - edited ‎08-03-2017 04:49 AM

HP Recommended

Hi,

 

You installed a new wireless card which is not supported from HP for the seriesL

 

     https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-15-n200-notebook-pc-series/6529948/mode...

 

What is the other laptop ? You have to go to its supported page to download Bluetooth software and driver and HOPE your HP accept it.

 

Or try

 

           http://ftp.hp.com/pub/softpaq/sp74501-75000/sp74543.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎08-05-2017 04:29 AM

HP Recommended

the card is not compatible i guess i will have to look for another one

thanks for your help

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.