RDP / Win10 Pro returned from HP, RDP is broken

[johnaronetics]

I setup my HP Envy laptop to work from home and not leave the house. I connected to it via RDP remotely and used this laptop when I am at home (as I am now).

RDP is setup on my router, using the default port, 3389. I went from a Netgear router to an OpenWRT router, the pass through is the same. I opened the port, and the port is open to pass traffic.

I sent my laptop in for repair twice, as the mouse trackpad and buttons were broken, the usb ports were broken, the motherboard and daughterboard were broken, and the power adapter was broken. (Yikes! All broken from this laptop taken nowhere.)

I have upgraded my Win 10 Home to Win 10 Pro, and have my router setup to pass 3389 to the Win 10 Pro for login info's. RDP in the registry is enabled. RDP from other laptop and the android phone don't connect.

HP wants money to solve this third-party issue as if Microsoft or the RDP protocol is third party to HP. I politely refused to continue the warranty on this machine, when it's done - I'll still never buy an HP.

To recap, what more do I need to do to enable and use RDP?

Router, Checked.

Win 10 Pro, Checked.

Registry, Checked.

What I'm running is below:

Handles NPM(K) PM(K) WS(K) CPU(s) Id SI ProcessName
------- ------ ----- ----- ------ -- -- -----------
156 11 1576 772 0.09 10648 1 acrotray
169 11 2360 2388 3668 0 AGMService
208 11 2044 6632 3664 0 AGSService
545 32 23004 28440 1.55 9728 1 ApplicationFrameHost
149 9 1372 392 3476 0 armsvc
323 19 6744 24256 0.25 5588 1 backgroundTaskHost
291 28 9280 24336 0.08 10408 1 backgroundTaskHost
415 17 3980 16612 1.02 7640 1 browser_broker
274 26 43596 56176 6.72 1872 1 chrome
2343 100 143472 207392 185.19 2696 1 chrome
334 31 46816 68112 1.28 3880 1 chrome
278 11 2040 7836 0.05 4720 1 chrome
600 38 221356 225340 127.58 6736 1 chrome
340 27 37432 53860 0.66 7836 1 chrome
365 29 40484 57860 1.06 7944 1 chrome
263 22 26800 37832 1.19 8416 1 chrome
339 47 123232 150080 61.89 9532 1 chrome
278 22 24952 37524 0.27 9876 1 chrome
328 33 57016 85036 2.77 10328 1 chrome
292 27 37236 57676 1.14 10332 1 chrome
308 32 52028 75228 1.56 10828 1 chrome
268 23 27440 40204 1.69 11020 1 chrome
274 22 23480 37700 0.17 12172 1 chrome
439 92 339492 357092 147.02 12204 1 chrome
262 18 13188 20924 0.02 13444 1 chrome
141 11 1964 8488 0.06 13668 1 chrome
274 25 35532 50244 1.28 14388 1 chrome
267 22 23260 37300 1.94 14412 1 chrome
263 21 21368 32196 0.44 15000 1 chrome
116 7 5316 368 3304 0 conhost
246 13 3832 13808 0.36 13332 1 conhost
203 14 2324 192 0.23 11128 1 CoolSense
809 26 1972 1892 588 0 csrss
863 29 2692 2892 680 1 csrss
502 17 13044 14684 14.05 1640 1 ctfmon
252 13 19924 10224 3504 0 CxMonSvc
177 10 1488 1896 3496 0 CxUtilSvc
417 18 7072 3656 4592 0 dasHost
191 12 3540 2120 3704 0 DbxSvc
220 18 4076 6804 0.45 13552 1 dllhost
46 6 1276 560 1.33 7344 1 dptf_helper
150 9 1408 436 0.03 4060 1 Dropbox
177 12 1988 1348 0.06 11476 1 Dropbox
163 12 1880 972 0.11 11524 1 Dropbox
2467 140 136424 95548 126.91 12212 1 Dropbox
214 14 2160 128 7784 0 DropboxUpdate
919 56 86052 90396 1132 1 dwm
120 7 1684 800 3684 0 esif_uf
346 17 5008 3396 3520 0 EvtEng
2846 86 50860 83412 144.19 8180 1 explorer
978 49 40612 78420 42.91 13168 1 explorer
207 14 4596 8368 0.38 15092 1 FileCoAuth
903 58 101112 65792 93.48 8004 1 Flow
45 6 10756 212 492 0 fontdrvhost
45 10 13888 8704 540 1 fontdrvhost
173 11 17972 8612 10920 0 GoProDeviceDetection
521 33 38352 7820 2.17 11540 1 HPAudioSwitch
316 14 14500 7432 3348 0 HPCommRecovery
401 34 20600 2896 6504 0 HPJumpStartBridge
180 11 3904 140 0.05 7692 1 HPJumpStartLaunch
179 11 1512 4992 14.98 12272 1 HPMSGSVC
337 17 4520 1368 6232 0 HPOrbitService
225 12 1972 3120 15232 0 hpqwmiex
187 14 2024 2100 2.56 4504 1 HPRadioMgr64
71 7 1072 80 2604 0 hpservice
508 22 36364 5212 11024 0 HPSupportSolutionsFrameworkService
186 10 1544 3488 3528 0 HPWMISVC
398 32 52048 36296 8728 0 IAStorDataMgrSvc
332 23 23356 2688 0.58 7576 1 IAStorIcon
117 7 1216 808 3868 0 ibtsiva
752 46 293944 10096 145.17 13284 1 idaq64
1033 52 96984 33760 30.03 14860 1 idaq64
0 0 52 8 0 0 Idle
155 9 1708 388 1996 0 igfxCUIService
219 14 3708 5032 0.55 7428 1 igfxEM
131 7 1416 980 3740 0 IntelCpHDCPSvc
124 7 1420 940 4364 0 IntelCpHeciSvc
145 10 1272 400 10608 0 jhi_service
266 15 3156 1312 6664 0 LMS
2009 23 8684 12428 860 0 lsass
162 13 1824 2600 3488 0 mDNSResponder
0 0 1200 366444 1780 0 Memory Compression
1331 52 167452 161420 11.61 11176 1 Microsoft.Photos
1080 56 25776 76380 2.97 13836 1 MicrosoftEdge
522 23 6040 24652 0.31 5140 1 MicrosoftEdgeCP
527 24 6136 24912 0.28 8240 1 MicrosoftEdgeCP
795 36 23492 56184 1.25 10844 1 MicrosoftEdgeCP
519 23 6008 24696 0.47 11808 1 MicrosoftEdgeCP
413 20 5332 22352 0.11 12196 1 MicrosoftEdgeCP
524 24 6100 24956 0.44 15184 1 MicrosoftEdgeCP
228 13 2380 204 0.58 7720 1 MicTray64
155 10 1996 748 0.11 6244 1 MSASCuiL
878 78 154724 137124 4416 0 MsMpEng
192 11 6728 4808 10000 0 NisSrv
266 18 16088 2388 8.81 2036 1 notepad++
779 27 33448 21276 3512 0 OfficeClickToRun
560 27 7788 92 0.22 13864 1 OfficeHubTaskHost
802 51 135564 118860 84.52 11624 1 OneDrive
683 31 96956 107640 1.70 13744 1 powershell
225 27 26432 660 7520 0 PresentationFontCache
274 17 3456 15952 0.25 2292 1 putty
272 17 3388 15632 0.22 13460 1 putty
0 11 1184 12912 96 0 Registry
163 10 1928 480 3604 0 RegSrvc
312 19 7592 13032 1.00 9644 1 RemindersServer
283 15 3684 20176 0.34 764 1 RuntimeBroker
288 16 5840 8520 0.80 4600 1 RuntimeBroker
419 19 12060 22604 9.61 5816 1 RuntimeBroker
317 16 6252 8256 0.63 7912 1 RuntimeBroker
485 24 7688 17308 1.75 8164 1 RuntimeBroker
383 16 4440 5008 1.64 9196 1 RuntimeBroker
791 36 15480 36028 10.83 9424 1 RuntimeBroker
493 22 7156 20088 4.64 9764 1 RuntimeBroker
328 16 6624 21280 0.16 12176 1 RuntimeBroker
207 11 2936 12136 0.08 14796 1 RuntimeBroker
910 92 57264 52092 6496 0 SearchIndexer
1360 101 111608 173336 25.86 8392 1 SearchUI
362 16 4340 8128 3944 0 SecurityHealthService
837 11 6116 6748 840 0 services
634 28 14788 2328 11.06 6420 1 SettingSyncHost
65 5 2904 3112 14096 0 SgrmBroker
1043 41 34256 69144 3.88 10668 1 ShellExperienceHost
747 20 8088 21744 17.19 7440 1 sihost
1069 99 188248 132100 13.42 9900 1 SkypeApp
166 8 2064 3032 0.05 10456 1 SkypeBackgroundHost
704 34 71692 28400 3.13 8244 1 SmartAudio3
358 26 16256 25008 0.17 15236 1 smartscreen
52 3 488 372 424 0 smss
1434 127 156284 122900 172.86 11592 1 Snagit32
1902 153 232416 172860 377.52 5768 1 SnagitEditor
147 10 1932 3188 1.11 8336 1 SnagPriv
602 30 8352 6456 3220 0 spoolsv
976 91 48560 42716 815.39 11708 1 Steam
316 17 8504 4652 2084 0 SteamService
480 29 33240 11268 0.69 5504 1 steamwebhelper
238 16 7076 1372 0.22 6636 1 steamwebhelper
707 34 17704 18440 2.80 9952 1 steamwebhelper
529 38 60796 39044 3.69 12692 1 steamwebhelper
502 27 26388 8220 0.31 13088 1 steamwebhelper
1589 19 13096 16212 76 0 svchost
1271 26 14508 19276 272 0 svchost
84 5 1024 424 1008 0 svchost
352 11 3252 4088 1056 0 svchost
178 10 1868 2452 1128 0 svchost
576 21 5248 7124 1160 0 svchost
186 11 2184 1116 1204 0 svchost
150 9 2192 4420 1308 0 svchost
129 13 1696 840 1352 0 svchost
172 9 2120 4036 1360 0 svchost
167 9 1780 1856 1376 0 svchost
140 14 1744 2380 1432 0 svchost
179 11 2224 6296 1440 0 svchost
451 13 14988 12164 1624 0 svchost
229 12 2592 4848 1660 0 svchost
269 7 1352 1368 1668 0 svchost
219 15 125080 118312 1676 0 svchost
401 18 6544 8384 1748 0 svchost
182 11 2056 632 1824 0 svchost
166 36 7284 6624 1832 0 svchost
235 10 2540 3616 1900 0 svchost
168 12 1904 4244 1936 0 svchost
132 9 1968 4472 2076 0 svchost
370 16 5076 6280 2124 0 svchost
280 11 2840 5064 2160 0 svchost
225 13 2260 3052 2296 0 svchost
541 11 3404 5276 2324 0 svchost
514 32 17524 15940 2392 0 svchost
340 13 3200 6980 2544 0 svchost
425 18 3568 5348 2636 0 svchost
140 11 1924 2396 2644 0 svchost
234 13 4776 5844 2652 0 svchost
177 10 1788 2088 2812 0 svchost
208 10 5676 10952 2848 0 svchost
185 8 1632 652 2992 0 svchost
430 20 5684 6560 3016 0 svchost
187 11 2112 2856 3024 0 svchost
188 9 2156 3716 3052 0 svchost
201 15 2352 2444 3116 0 svchost
272 12 2928 3848 3380 0 svchost
388 19 4808 10764 3696 0 svchost
131 7 1304 876 3720 0 svchost
291 28 6664 10016 3728 0 svchost
122 9 1644 836 3748 0 svchost
437 14 7188 10788 3756 0 svchost
164 10 1912 1236 3764 0 svchost
240 13 2888 2748 3776 0 svchost
340 34 3660 3752 3792 0 svchost
364 21 36976 38828 3812 0 svchost
197 9 1880 2992 3820 0 svchost
895 24 14280 21680 3828 0 svchost
162 11 4208 1916 3836 0 svchost
202 12 2456 3600 4048 0 svchost
192 11 2184 936 4224 0 svchost
100 7 1368 560 4492 0 svchost
472 19 4024 5732 4868 0 svchost
246 17 2536 3032 4964 0 svchost
389 25 3676 3056 5212 0 svchost
145 10 1828 2320 5220 0 svchost
507 30 9896 21076 5288 0 svchost
188 15 6212 1832 5776 0 svchost
155 9 1756 2304 6852 0 svchost
182 10 2072 1132 7056 0 svchost
306 16 3900 17232 7156 0 svchost
199 10 3864 4664 7160 0 svchost
371 17 8944 14864 7.31 7484 1 svchost
516 24 8096 18244 2.88 7552 1 svchost
284 14 4064 12356 7612 0 svchost
206 10 2148 4076 8092 0 svchost
350 19 4900 10000 8284 0 svchost
129 7 1372 2656 8704 0 svchost
391 18 4728 11336 10716 0 svchost
415 20 11748 13408 10752 0 svchost
264 14 3864 8780 10832 0 svchost
479 25 5556 9532 0.72 11660 1 svchost
127 8 1620 6424 12860 0 svchost
234 14 3016 3108 12904 0 svchost
353 17 4116 13132 13432 0 svchost
148 10 2236 7532 13752 0 svchost
216 11 2712 4396 14856 0 svchost
119 9 1696 6768 14896 0 svchost
116 7 2796 7436 15020 0 svchost
345 17 4564 4204 15124 0 svchost
518 16 6372 7100 1.42 8540 1 SynTPEnh
235 6 1224 320 3596 0 SynTPEnhService
71 6 1092 572 0.03 8872 1 SynTPHelper
5336 0 232 14828 4 0 System
876 39 23332 72908 1.98 11364 1 SystemSettings
479 24 7004 27240 0.38 12076 1 SystemSettingsBroker
301 16 3744 5476 3.66 10504 1 TabTip
319 32 7500 10268 2.27 7776 1 taskhostw
99 9 1728 1344 3624 0 tincd
129 7 1784 2028 5560 0 unsecapp
123 7 1476 3188 0.05 11816 1 unsecapp
207 14 2412 3800 3648 0 UploaderService
540 40 76880 44148 2,331.80 11736 1 uTorrent
151 10 1396 1144 708 0 wininit
244 11 2508 2296 752 1 winlogon
1070 75 46772 788 1.83 6912 1 WinStore.App
1160 54 94392 79820 19.19 11956 1 WINWORD
135 7 1340 356 3856 0 WirelessKB850NotificationService
396 19 4480 2692 3156 0 wlanext
137 9 1596 664 0.11 10200 1 wlrmdr
245 16 3944 7164 6188 0 WmiPrvSE
298 13 3880 4308 968 0 WUDFHost
620 70 89136 544 1.05 11296 1 WWAHost
330 19 4832 4828 3656 0 ZeroConfigService

[Lil_Boy_Blue]

Hi

I am sure there are quite a few RDP options at no cost you can try...

https://www.pcworld.com/article/2038678/5-free-remote-desktop-apps-for-windows-8.html

Like TeamViewer?

https://support.microsoft.com/en-us/help/17463/windows-7-connect-to-another-computer-remote-desktop-...