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‎06-20-2020 11:10 PM

HP Recommended
Product: Pavillion 15 CD002la
Operating System: Microsoft Windows 10 (64-bit)

I'm having lots of issues with my wireless card, it keeps getting disconnected, tried everything from changing drivers from Realtek, HP and the ones Microsoft install, changed the frequency to 20MHz and the antenna setting to the main one, I even did a fresh install and nothing worked.

 

Would changing the card to:

Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) work?

 

It's listed as one used by the computer.

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-21-2020 07:16 AM

HP Recommended

Hi:

 

Your notebook only has one antenna cable connected to the Realtek wifi card you have now.

 

The other two Intel wifi cards listed in the manual require two antenna cables.

 

You can install either one of them and connect the wifi antenna to the Intel card's main wifi terminal and the wifi will work, but you will not have bluetooth.  That is why you need the second antenna.

View solution in original post

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3 REPLIES 3

‎06-21-2020 07:16 AM

HP Recommended

Hi:

 

Your notebook only has one antenna cable connected to the Realtek wifi card you have now.

 

The other two Intel wifi cards listed in the manual require two antenna cables.

 

You can install either one of them and connect the wifi antenna to the Intel card's main wifi terminal and the wifi will work, but you will not have bluetooth.  That is why you need the second antenna.

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‎06-23-2020 08:40 PM

HP Recommended

Thank you very much for your reply, went with a USB dual band option  instead.

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‎06-23-2020 09:01 PM

HP Recommended

You're very welcome.

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