cancel
Showing results for 
Search instead for 
Did you mean: 
juanfers
New member
3 2 0 0
Message 1 of 4
295
Flag Post

Solved!

RTL8723DE Issues

HP Recommended
Pavillion 15 CD002la
Microsoft Windows 10 (64-bit)

I'm having lots of issues with my wireless card, it keeps getting disconnected, tried everything from changing drivers from Realtek, HP and the ones Microsoft install, changed the frequency to 20MHz and the antenna setting to the main one, I even did a fresh install and nothing worked.

 

Would changing the card to:

Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) work?

 

It's listed as one used by the computer.

1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
132,280 122,457 20,135 30,871
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

Your notebook only has one antenna cable connected to the Realtek wifi card you have now.

 

The other two Intel wifi cards listed in the manual require two antenna cables.

 

You can install either one of them and connect the wifi antenna to the Intel card's main wifi terminal and the wifi will work, but you will not have bluetooth.  That is why you need the second antenna.

View solution in original post

3 REPLIES 3
Paul_Tikkanen
Level 21
Level 21
132,280 122,457 20,135 30,871
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

Your notebook only has one antenna cable connected to the Realtek wifi card you have now.

 

The other two Intel wifi cards listed in the manual require two antenna cables.

 

You can install either one of them and connect the wifi antenna to the Intel card's main wifi terminal and the wifi will work, but you will not have bluetooth.  That is why you need the second antenna.

View solution in original post

juanfers
Author
New member
3 2 0 0
Message 3 of 4
Flag Post
HP Recommended

Thank you very much for your reply, went with a USB dual band option  instead.

0 Kudos
Paul_Tikkanen
Level 21
Level 21
132,280 122,457 20,135 30,871
Message 4 of 4
Flag Post
HP Recommended

You're very welcome.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation