RTL8822CE 802.11ac - Speed vs. Distance

[DeeBee1]

My WiFi works fine when laptop is located close to the Access Point. Once I move the laptop to a different room, the connection is flaky. A different computer with a less advanced WiFi adapter (1x1) works stable from the referred room.

Can I troubleshoot this ? For example, by having the WiFi running at a lower speed ? Any other idea?

Thanks in advance

David 

[Rainbow23]

Hi @DeeBee1,

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

To understand the issue and help you, please get back to me with the details listed below:

- Exact model number/product number(SKU number) of your HP Product (if you need help, click here for information on how to find your model number/product number).

Note: Do not share any of your personal information such as serial, phone number, email ID, etc., on your public post.

Take care and have a great day ahead.

[DeeBee1]

Thanks Rainbow23

My model is HP Pavilion Laptop 14-dv0xxx

Product ID 00342-20791-28613-AAOEM

Hope this helps

By the way: I don't get emails when someone replies to this thread, although tick is checked

David

[Rainbow23]

Hi @DeeBee1,

I suggest that you run the updates from HP Support Assistant by following the steps listed below:

1. In Windows, search for and open HP Support Assistant, or click the app icon in the taskbar.
2. On the My Dashboard tab, find your computer, and then click Updates.
3. Wait while HP Support Assistant analyzes the system.
4. After the analysis completes, select the listed updates, download and install the updates, and then follow any on-screen instructions.
5. If prompted, restart the computer, and then close the tool.
   You may also refer to the HP document to download and use HP Support Assistant by visiting this Weblink.

I hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[DeeBee1]

Hi Rainbow23

I did update some of the outdated drivers and it didn't fix the failure. WiFi is still flaky.

Regards

David

[Rainbow23]

Hi @DeeBee1,

Welcome to the HP Support Community. 

This issue might require one on one interaction over the phone to fix it.

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead!