• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issue? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Pavilion 15.6 inch Gaming Laptop PC 15-ec2000 (2P6B3AV)
Microsoft Windows 10 (64-bit)

I have MS spikes on my network. 

Network is working fine on other computers but on this laptop it's spiking. 

I tried everything:

* Change all settings;

* Reinstal OS;

* Downgrade OS (from 11 to 10);

* Install diferent patch drivers; 

* I tried everything I could find on internet. 

 

10 REPLIES 10
HP Recommended

@Paul_Tikkanen  has pulled another rabbit out of the hat. Many thanks for the very good driver support.

I discreetly withdraw with a bow ...

HP Recommended

Hi, @network_problem 

 

Have you tried this driver?

 

1.0.0.208

 

https://ftp.hp.com/pub/softpaq/sp142001-142500/sp142005.exe 

 

It is the latest one HP has.

 

That would be the only suggestion I can offer other than to replace the Wi-Fi card with this model:

 

Intel Wi-Fi 6 AX200 ax 2×2 + Bluetooth 5.0 MU-MIMO M.2 2230 non-vPro   HP part # L35282-005

HP Recommended

Didn't work still MS is spiking. 

HP Recommended

Didn't work either.

 

And i will not install Dektop WiFi card to my laptop.

HP Recommended

It is not a desktop Wi-Fi card.

 

It is the exact same model card that HP installed in my HP 15-ee0047nr notebook.

 

HP ENVY x360 Laptop - 15-ee0047nr Product Specifications | HP® Customer Support

 

I gave you the part number for it since your notebook's service manual is out of date.

 

This is the only manual available for your notebook:

 

Maintenance and Service Guide HP Pavilion Gaming 15 Laptop PC

 

 

HP Recommended

Hello @network_problem 

 

(1Download and install from Microsoft Apps Store

HP PC Hardware Diagnostics Windows

 

(2) Run <HP Diagnostics for Windows>

- Perform Component Tests to check <wireless adapter>

 

(3Please report your results ( error messages, take screenshots )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

HP Recommended

network_problem_0-1664992944011.png

 

HP Recommended

Hello @network_problem 

 

---

Access Point

(1) What wirless access point ( brand / model ) do you use ?

(2) wirless settings 2.4 and 5 Ghz ?

(3) Manuel or Auto Channel ?

(4) Channel Width
2.4 Ghz:   20 Mhz / 40 Mhz ?
5 Ghz:       20 / 40 / 80 / 160 Mhz ?

---

 

(5) Start Windows <device manager>

- Double click <realtek wireless> device

 

(6) What are the current <advanced settings> ?

 

ub6424_0-1660517899631.png

 

Kind regards

HP Recommended

Hello @network_problem 

 

(1) <2.4G Wirless Mode>

Open the drop-down list and take a screenshot of all possible values

 

ub6424_0-1665040828645.png

 

(2) Same for <5G Wireless Mode>

(3) Please report back

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.