• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

I have an old HP Pavilion dv6 laptop running Windows 10. It has a Ralink RT3090 802.1 1b//g/n WiFi adapter.

 

Despite its age, I have never had any previous issues connecting over WiFi to my home network; however, I recently upgraded my router to WiFi 7 (Sagemcom F@ST 5598 WiFi 7 hub) and now the laptop will not connect to the internet. It appears to connect wirelessly to the 2.4GHz "legacy" channel on the network ("No internet, secured") but network diagnostics indicate "The network adapter does not have a valid IP configuration" and the WiFi adapter states "Unidentified Network". The WiFi symbol does not appear in the taskbar. 

 

I have tried restarting the router, resetting the network stack, disabling and then re-enabling the network adapter and trying a fixed IP address, but none of these seem to have worked.

 

All my other devices, including some legacy devices, work fine with the new router. The problem is only with the HP laptop/Ralink WiFi network adapter.

 

Has anybody else come across this and has a fix for it, or is it simply the case that the Ralink adapter is so old that it just cannot communicate properly with the router?

1 REPLY 1
HP Recommended

This is a known problem and Google's AI  has a detailed solution.

Please let me know if it works and if you had to change any of the instructions

 

https://share.google/aimode/28EOnaHAs3QKrYLS0

 

 


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->