Bluetooth

[tap98]

Hi, 

I have the same laptop and the exact same issue as the guy mentioned. Firstly, thank you for the solution now the bluetooth at least works for about 5 to 6 hrs . however the bluetooth still stops working over time and i have to hard reboot my laptop for it to work again . 

I would really appreciate is you could help me fix this issue.

[VikramTheGreat]

Hi @tap98,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for following up. Since you're experiencing a similar Bluetooth issue but on your own system, we'd like to gather a few more details before recommending additional troubleshooting.
 

Please provide:

• The exact HP laptop model number.
• Your Windows version and build (Windows 10 or Windows 11).
• The Bluetooth adapter listed in Device Manager (Intel, Realtek, MediaTek, etc.).
• Whether Bluetooth disappears completely, shows an error, or simply stops connecting when the issue occurs.
• Whether Wi-Fi continues to work normally when Bluetooth fails.
• Whether the issue occurs after Sleep/Hibernate or during normal use.
• The Bluetooth devices affected (headset, mouse, keyboard, controller, etc.).
• Any recent BIOS, Windows, or driver updates performed before the issue started.
   

When Bluetooth stops working, please also let us know:

• Does a normal restart restore functionality, or is a hard shutdown required?
• Does toggling Airplane Mode help?
• Are there any error messages shown in Device Manager?
• Have you noticed if the issue occurs after a specific amount of uptime or while running certain applications?

The cause could range from a Bluetooth driver issue or power management behavior to a wireless adapter or BIOS-related problem. Once we have the exact PC details and the information above, we'll be in a much better position to identify the likely cause and guide you toward the most appropriate solution.
 

We look forward to your update.

Take care and have an amazing day!