• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎09-02-2026 03:56 PM - edited ‎09-02-2026 03:57 PM

HP Recommended

@Kuroi_Kenshi
Nvm, It failed again after some use. And this time, uninstalling the unknown usb drive and scanning for hardware changes did not bring the bluetooth back. 

here are the events you requested in the last reply

 

8L7Y4PA_3-1788386030456.png

8L7Y4PA_4-1788386058963.png

 

 

Reply
Was this reply helpful? Yes No

‎09-02-2026 04:02 PM

HP Recommended

@Pallipurath
Read the full thread, please don't say dumb things.
I have clearly said that I  have already tried EC reset, and it is just a temporary fix. 
Please let @Kuroi_Kenshi handle this. 

Reply
Was this reply helpful? Yes No

‎09-04-2026 03:25 AM

HP Recommended

Hi @8L7Y4PA,

 

Thank you for the update. I understand that the power/EC reset is only a temporary workaround and that this time even uninstalling the Unknown USB Device and scanning for hardware changes did not restore Bluetooth. I won’t ask you to repeat those steps.

The screenshots confirm that Windows is reporting:

  • Unknown USB Device (Device Descriptor Request Failed)
  • Error Code 43
  • Hardware ID: USB\DEVICE_DESCRIPTOR_FAILURE
  • Location: Port_#0005.Hub_#0001

Because the MediaTek Bluetooth adapter and a USB device entry fail together, and the Bluetooth adapter returns after a power reset but later disappears again, this is no longer behaving like a straightforward Bluetooth driver installation issue.

 

At this point, I recommend HP hardware-level diagnosis of the Bluetooth/wireless module and its connection/interface to the system board rather than continuing with repeated driver reinstalls or resets.

 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

 

 

We're looking forward to helping you resolve this issue! 

 

Stay tuned, and thanks for your patience! 

 

Best regards,

Kuroi_Kenshi

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->