-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Wireless and Networking
- Re: My WiFi and wireless networks are not working

Create an account on the HP Community to personalize your profile and ask a question
01-06-2019 06:07 AM
Hi
Make, Model and OS please.
SKU: if possible by this method
WinKey + R and type msinfo32 Line 9
System SKU: N6K07EA#ABU
Please do not post Serial Numbers.
The WiFi adapter if you know it?
Copy, Paste and Save in Notepad, as LBB.bat and double click to run.
Post anything non-personal, but relevant please.
@ECHO OFF getmac systeminfo PowerShell -Command "Get-NetAdapter" PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver" PowerShell -Command "GIP -Detailed" PowerShell -Command "Test-NetConnection" PAUSE
01-07-2019 02:14 AM
Copy, Paste and Save in Notepad, as LBB.bat and double click to run.
Post anything non-personal, but relevant please.
@ECHO OFF getmac systeminfo PowerShell -Command "Get-NetAdapter" PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver" PowerShell -Command "GIP -Detailed" PowerShell -Command "Test-NetConnection" PAUSE
01-07-2019 02:19 AM
01-07-2019 02:32 PM
Yes found those drivers already. 4 for Wi-Fi. Installed (overwrote) them today again. The Intel onces are installed (got a confirmation). For the Realtek onces I did not get a confirmation, but I think I downloaded them correctly. I can find the documents on my C-drive. Still I cannot see any Wi-Fi symbol or configuration on my laptop.
01-08-2019 01:47 AM
Hi
So it would seem that you have an Intel device installed and working.
It should be listed in Device Manager, and may need some settings entering.
I was hoping that you actually post the evidence, but Hey-Ho.
Copy, Paste and Save in Notepad, as A2Z.bat and double click to run.
Post anything non-personal, but relevant please.
ping bbc.co.uk netsh wlan show netsh wlan show drivers pause netstat -e -r -s | more /c pause netsh wlan show profiles
01-08-2019 01:54 PM
On the C-drive it shows this:
Those are the drivers mentioned on the HP site.
When I try to re-install the Intel drivers it shows this:
For the Realtek onces the setup starts, after that nothing happens.
In the device manager I see this:
A2Z.bat shows: