The Bluetooth does not work at all

[ElRhemy]

my laptop model is dv6-6c01se 
bluetooth dosen't work and iam already setup the driver but its still not connected to the headset 

[Jeet_singh]

@ElRhemy,

Thanks for stopping by the HP Support Forums!

I understand you have Bluetooth issues with your laptop.

Don't worry I'd like to help you out.

Did you make any software or hardware changes on your PC?

Is the Bluetooth driver listed in the device manager?

What is the Operating system installed on the PC? Is it Windows 7/8/10. If you have installed Windows 10, unfortunately there are no drivers available for your PC.

If you wish to continue using Windows 10, then you would need to rely on Windows generic drivers. If not, you can revert back to the original operating system that was shipped with the PC. 

In case if you have Windows 8 installed on your PC, please try the steps below:

Update the BIOS on your PC and check if it helps. Link: Click here(Please select the Operating system and version of Windows before downloading and installing the Bios)

Uninstall the Bluetooth driver from device manager on your PC and install the latest driver using HP support assistant.

Refer this article to know more information about using HP support assistant.

Please try the steps recommended below.

a)   Open Control Panel by clicking the Start button, and then clicking Control Panel.
b)   In the Control Panel search box, type Bluetooth, and then click Change Bluetooth settings.
c)   In the Bluetooth Settings dialog box, click the Options tab and do any of the following:
d)   To make your computer discoverable to Bluetooth devices, select the check box for Allow Bluetooth devices to find this computer.
e)   When a Bluetooth enabled computer is in discovery mode, it broadcasts a wireless signal that allows it to be detected by other Bluetooth enabled computers or devices. This is sometimes called pairing mode.
f)   To allow Bluetooth devices to connect to your computer, select the check box for Allow Bluetooth devices to connect to this computer.
To be notified when a Bluetooth device is trying to connect to your computer, select the check box for Alert me when a new Bluetooth device wants to connect.

Also, try the steps recommended below.

press Win + R,” type services.msc and then press the Enter key on your keyboard.

find the service “Bluetooth Support Service” and see it if is running. 

If the service is not running, right-click on it and then select the “Start” option.

If you want to, you can also make the service start automatically at every Windows startup. To do that, right-click on the service and then select the “Properties” option.

In the Properties window select the option “Automatic” from the Startup Type drop-down menu, and then click on the “OK” button to save the changes.

Refer this article to further troubleshoot Bluetooth issues with your laptop.

If the issue still persists try uninstalling the Bluetooth driver from device manager and install the driver using HP recovery manager.

Refer this article to know how to restore drivers using HP recovery manager.

If the solution provided worked for you, please mark accepted solution for this post.

I'll keep an eye out for your response!

I hope you have a great day! 🙂

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