Realtek 8822be network card drops out needs constant reset every few mins on HP ENVY x360

[omaris]

The laptop is new.  It was taking ages to download anything.  THen I realised it kept connecting and disconnecting.  The troubleshooter keeps resetting the network card, it works for a few seconds or at most a few minutes then loses the wifi connection again.  ALL my other devices work perfectly.  I have reset my router, split the 2.4 and 5ghz bands, and uninstalled both windows firewall and antivirus, none of which has made a difference.  I have tried to update the BIOS and driver via HP Support, I think I am up to date.  THis seems to be a recurrent issue with the network card which must be a hardware problem.  If anyone can help with ideas I'd really apprecaite it.  Otherwise I quite like the look of the laptop...

Omar

[Echo_Lake]

@omaris

Thank you for posting on the HP Support Community.

I see that your experiencing issue with the wireless connectivity and WiFi connection disconnecting frequently. I appreciate your efforts to try and resolve the issue.

Did you reinstall the network drivers? or update it from the HP website using a wired internet connection?

While you respond to that, I recommend the below steps:

Go to Device manager > select the WIFI drivers under network adapter> Right click go to properties  > Under properties go to Power Management Tab> Uncheck  "Allow the computer to turn off this device to save power". 

If the issue persists, continue with the below steps: 

• If your computer has a wireless key or button on or near the keyboard and the wireless activity light is off or amber in color, then press the key or button to enable your wireless adapter. This key might be the F10 key, F12 key or labeled with a symbol of an airplane. 

• If wireless activity comes on or the activity light turns blue, you have enabled wireless on your system. Try connecting to the Internet again. If problems persist, continue using these steps. 

• If your computer does not have a wireless key or the wireless activity lights remains off or orange then continues using these steps. 

• Click Start, type troubleshooting into the Search field. 

• Select troubleshooting from the search results. 

• Click Network and Internet. 

• Click Internet Connections 

For more details consider using the HP Guided Troubleshooter: 

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

Hope this helps! Keep me posted for further assistance.
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner. Thank you for posting in the HP Support Community.  Have a great day!

[bilbobgaggind]

We have 6 Probook 440 G5 laptops, each running the Realtek 8822BE Wifi Adapter and every single one of these units has network issues, they will drop the connection multiple times a day, drop pings at random, and are slow to reconnect if they reconnect at all. Sometimes we are forced to connect to the access point manually. I have reinstalled the OS, updated all system, BIOS, Chipset, and network related drivers via HP driver repository, ran the network troubleshooter...doesn't help one bit. I've even tried outdated Realtek drivers just to see if it helps, it doesn't. I have tweaked the adapter settings by turning off the power saving feature, and other recommended settings to no avail.  

I have about 100 Probook 450's onsite of which are all running the Intel Wifi adapter...those units NEVER drop connection, ever! The issues lies squarly with the Realtek adapter. Honestly, the only solution in my eyes is to replace these faulty Realtek 8822BE adapters with Intel wifi adatpers.  

[Volo]

bilbobgaggind, Did you try upgrading Probooks 440 G5 to Intel? Could you check what models of Intel WiFi adapters are installed in Probooks 450 G5, or what Intel modules are whitelisted for 440 G5? I am still fighting HP support, have replaced WiFi module under warranty with the same RTL8822BE and the quality is still poor.

[MadMaxxBlast]

I also have constant connection issues with our ProBook 440 & 430 G5 with the RTL8822BE. I have tried five different driver versions, different versions of Windows 10 (1803, 1806, and 1809). I've tried to download all the HP updates from their website. I've even tried reinstalling windows 10 and using the HP support assistant to fetch all the important and recommended driver updates for me. Same results constant disconnections. Here is a list of the Realtek RTL8822BE drivers I've tried: 

(a) 2023.66.1104.2017; (b) 2023.70.109.2018; (c) 2023.79.619.2018; (d) 2024.0.3.101; (e) 2024.0.7.102

I have found if I reinstall Windows 10 Pro x64 1809 using the downloadable Windows 10 installation media USB from Microsoft, and let Windows handle all the driver installations then these ProBook 440 and 430 G5, with the RTL8822BE, run fine. No more disconnection issues. As long as, I do not install any HP drivers these machines stay connected. The only update I install from HP now is the BIOS update. I've done this on five of the ProBook 440 & 430 G5 laptops with the RTL8822BE.

It has to be one of the HP recommended driver updates. I haven’t been able to isolate which driver update  from HP is causing these machines with the RTL8822BE to have all the network issues. I've also noticed on a few of the 440 G5 with the RTL8822BE that older driver versions will cause a BSOD [0x0000001e rtwlane.sys] when these laptops connect to new networks or if you remove existing wireless profiles.

[Volo]

Thanks! Great discovery!

Meanwhile I was so tired with HP support that I purchased a new Intel 8265NGW (ignoring tha fact that it is still under warranty and should be resolved by HP) and it works seamlessly on my Probook 440 G5.

Just wanted to purchase the same Intel adapter for my Envy x360, but maybe will try cleaning drivers and installing everything from Microsoft.

[MadMaxxBlast]

Thanks for the confirmation that swapping it for the Intel card works great. Last week I ordered two different Intel cards to try. The Intel AC3168 and Intel AC8265. I'm going to try them both. I have a dozen of these ProBook G5. With how bad these Realtek RTL8822BE cards are, I'm thinking the long term solution is going to be swaping out the Realtek cards. While I have them running ok now, I just don't want to deal with these laptops down the road if an update rolls out that breaks the RTL8822BE again.

[Volo]

I am not sure if Probook G5 have BIOS whitelist for wireless adapters, mine 8265NGW was HP branded and it works fine, I am not sure if non-HP will work, would be interesting to see if both 8265 and 3168 will work, as HP service told me only 8265 is compatible. Also it would be interesting to see if any of your cards is non-HP one.

[bilbobgaggind]

I ended up replacing the Realtek w/ an Intel dual band wireless-ac 3165 and not surprsintly the problem went away. No more dropped packets, consistent wifi connection and now my users can actually work w/o fear or being disconnected. What a concept.

HP you need to address this issue. It should not be the consumers responsibility to replace faulty hardware. It's truly a shame that HP's solution is to replace the Realtek chip w/ another Realtek chip, completely tone deaf. 

[Volo]

Ended up purchasing 2 Intel 8265NGW adapters for Envy X360 (AMD Ryzen based) and ProBook 440G5 and they work fine.

Transmission speed is the same on Intel and Realtek (up to 650Mbps when copying data), ping latency a bit decreased (subjective, hard to verify), WiFi and BT stability is dramatically improved.

Looks wierd that actually RTL8822BE is a good performing adapter (quite on pair with Intel), but poor luck HP broke something on the driver level (as MadMaxxBlast figured out it is a software issue with one of HP drivers).

It will even work well (probably) when put to another PC without HP software.

Sadly, we replace good hardware with different one because of software issue and HP did not resolve the issue. They could at least say that it is not compatible with soundcard, webcamera, or whatever driver from HP, and recommend using generic drivers.