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milomitzi
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Message 1 of 2
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Realtek Adapter issue keep losing wirelass

HP Recommended
HP Notebook 15
Microsoft Windows 10 (64-bit)

I have had issue with laptop since day one, keep getting this realtek error but of course no signal to repair when it happens.  Have to go into devices and uninstall realtek then restart.  It's getting out of control when I call support they want me to send laptop back and be with out for 2 weeks,  Any fixes that make more sense?  

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Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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@milomitzi Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support and we appreciate your patience.

That said, Did you try reinstalling the wireless adapter? (please do, if you haven't)

 

While you respond to that, here's what you need to do:

  1. Remove All Barriers: Certain building materials can get in the way of weaker signals like Bluetooth. Metal, bulletproof glass, concrete and plaster are particularly bad, and marble, plaster and brick aren’t great easy. So if you’re really struggling with interference, your first step should be to move your Bluetooth devices away from these materials. That means no brick walls between you and your devices, and definitely no metal desks!
     
  2. Change Router Channel: If you have an Apple router and you’re constantly getting interference with your WiFi, try rebooting it. Upon restart, the station will search for a new channel. Specifically, a different channel than the one your Bluetooth devices are using to communicate. If you don’t have an Apple router, you may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best.
     
  3. Move Closer to Your Router: If you often find that you’re getting interference when talking on a wireless headset while on a WiFi call (you’ll know because you’ll hear static), try moving closer to your router. This will give you a more robust WiFi connection, so the Bluetooth frequency can’t overpower it.
     
  4. Get Away From Microwaves and Fluorescent Lighting: Both emit frequencies of 2.4GHz, and moving away from them will distance you from the source.

That said, The best way to resolve the issue is by using the HP Guided Troubleshooter: 

CLICK HERE FOR STEP BY STEP INSTRUCTIONS.

(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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