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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-12-2023 05:50 AM

HP Recommended
Operating System: Microsoft Windows 11

HP Support Assistant keeps recommending update to my Realtek Bluetooth driver, but flips back and forth between two versions:

Softpaq number: sp143863 Version:1.9.1051.3004

Softpaq number: sp135683 Version: 1.9.1038.3003

 

I I load one then HP support assistant after a while will recommend loading the other. This has been going on for over a year. What gives? Is this a problem with HPSA? What driver should I really be using?

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1 REPLY 1

‎08-12-2023 06:58 AM

HP Recommended

Hi:

 

 sp143863 Version:1.9.1051.3004 would be the newer driver.

 

But there is an even newer driver than that one:

 

1.9.1051.3007

 

https://ftp.hp.com/pub/softpaq/sp144501-145000/sp144944.exe 

 

I recommend you install the latest driver, and then there should be a way to ignore or remove those other updates from appearing in the HP support assistant program if this update doesn't automatically make them disappear.

 

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