Realtek RTL8188EE 802.11 b/g/n Wi-Fi Adapter Not Working

[SteveA1]

Some updates were pushed to our notebook yesterday.  Today I got some message there was an error and it was collecting information.   Then the Wifi stopped working.

Realtek RTL8188EE 802.11 b/g/n Wi-Fi Adapter
HP 15 TS Notebook PC
Product Number: M4C1BUA#ABA
BIOS: F.36-12/18/2014
Keyboard Revision: 57.51
MS Windows 10 Home
10.0.14393 Build 14393
x64-based PC

I uninstalled the old diver that had this error:

  This device cannot start. (Code 10)

  {Operation Failed}
  The requested operation was unsuccessful.

Downloaded the new driver from  http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_152683_1#tab1

  Saved file in default folder from prompt.     c:\SWSetup\SP72517 

Unfortunaely, it still gets this error when I look at the properties in devmgmt.msc

  This device cannot start. (Code 10)

  {Operation Failed}
  The requested operation was unsuccessful.

  Device PCI\VEN_10EC&DEV_8179&SUBSYS_197D103C&REV_01\4&c4a9ca9&0&00E1 requires further installation.

[mdklassen]

Open "Device Manager".

Double-click on the WiFi adapter.

Choose "rollback driver", to see if that helps.

If not, choose "uninstall driver".

When it completes, reboot, and let Windows re-add the device-driver.

[SteveA1]

In the Driver Tab of the Wi-Fi Adapter Properties, the Roll Back Driver option is greyed out.

I chose Uninstall Driver and rebooted. I went back in there and it still has a warning icon by it and says this in properties:

   This device cannot start. (Code 10)
   {Operation Failed}
   The requested operation was unsuccessful.

[SteveA1]

Hi Support - I've not received any update to my response.  Can someone help me?

[mdklassen]

This is a forum where VOLUNTEERS try to help other users of HP computers -- definitely not "official HP Support".

Presumably, you either have your own wireless-router, or your ISP (Internet Service Provider) has provided a "combination" box (both "wireless-router" and "modem").

If the former:

* power-off the ISP's cable-modem (or DSL-modem);

* power-off your wireless-router;

* power-on the ISP's modem, and wait for the lamps on it to settle-down to a steady pattern, indicating that the device has fully rebooted;

* power-on your wireless-router, and wait for the lamps on it to settle-down to a steady pattern, indicating that the device has fully rebooted;

* check that your computer's wireless connection is "enabled";

* check that your computer's wireless adapter is "connected" (both "local" and "Internet").

If the latter:

* power-off the ISP's "combo" box;

* power-on that box, and wait for the lamps on it to settle-down to a steady pattern, indicating that the device has fully rebooted;

* check that your computer's wireless connection is "enabled";

* check that your computer's wireless adapter is "connected" (both "local" and "Internet").

[SteveA1]

I'm sure it's not my wireless router.  I have another laptop that is connecting to Wifi without any issue.   It's this Realtek driver.  Is there anyone out there that can help?   I put all the detail as follow up to my previous post.  

[mdklassen]

> I'm sure it's not my wireless router.  

I'm sure that rebooting your wireless router is worth a try -- it may solve the problem, and does not cost you anything.

[ineedhelpok]

EXACTLY the same thing has happened to me.   Did you end up being able to resolve it? 

[mdklassen]

@ineedhelpok:

I'm sure that rebooting your wireless router is worth a try -- it may solve the problem, and does not cost you anything.

Turn it off -- maybe by unplugging its power-cord.

Wait 15 seconds.

Turn it on, and let it reboot.

See if all your home-network devices have reconnected.

[ineedhelpok]

I already rebooted it.   It did not work.  Wifi is working in other devices it's just not working on my HP LAPTOP.   It currently appears with a ! yellow sign.