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HP Recommended
HP Pavilion Notebook - 15-p100dx (ENERGY STAR)
Microsoft Windows 10 (64-bit)

Until last night, my laptop connected to wifi normally and when I tried to use my laptop today it would not connect to the wifi. I checked my other devices and they all connected to wifi normally. 

below is what shows on device manager

2019-08-31_20h18_37.png

and below is what shows when i ran the hardware diagnosis

hardware diagnosis.png2019-08-31_20h16_37.png

 

is this from a hardware problem? or something that can be solved with uninstalling and reinstalling driver again.

if so, can i be provided a link to download the Realtek RTL818EE 802. 11 bgn Wi-Fi driver?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@hjh7362 

 

Please download and perform a CLEAN install the following software

 

   https://ftp.hp.com/pub/softpaq/sp72501-73000/sp72517.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

1 REPLY 1
HP Recommended

@hjh7362 

 

Please download and perform a CLEAN install the following software

 

   https://ftp.hp.com/pub/softpaq/sp72501-73000/sp72517.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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