cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 4
393
Flag Post

Solved!

Realtek RTL8723DE 802.11b/g/n PCIe Adapter Not Working

HP Recommended
HP Laptop 15-bs0xx
Microsoft Windows 10 (64-bit)

Realtek RTL8723DE 802.11b/g/n PCIe Adapter Not Working

I've tried all available tips: updating the driver, uninstalling and reinstalling it, network reset,

but nothing has worked.

Any help?

thnx

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
28,674 28,627 2,361 3,577
Message 2 of 4
Flag Post
HP Recommended

@MakMan First, we have a step by step guide to walk you through the troubleshooting process here: 
Troubleshooting Your Wireless Network and Internet Connection

 

A second option, is to try these steps:
Powercycle the network:
1. Shut down your notebook.
2. Unplug the power to your router.
3. Unplug the power to your modem.
4. Wait at least 45 seconds.
5. Plug in the modem, and wait for it to come back online.
6. Plug in the router, and wait for it to come back online.
7. Turn on your notebook, and test your connection.

Disable the Power Off option for the adapter:
1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
2. Expand the Network adapters.
3. Right click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.
7. Test.

Reset the TCP/IP settings on your PC:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.

It may also help to reset the winsock catalogue:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh winsock reset" without quotes, and press enter.
4. Restart your PC and test.

 

Test another connection:
Many people rule out their home network as an issue if another device is working on the same network. Networking is not that simple. Each device interacts differently with your router or modem and it is impossible to rule out settings in that device until the notebook has been tested on another network.

If those three steps do not resolve the issue, try this document published by Microsoft for networking issues: Wired and wireless network problems.
You can change the operating system with the drop-down in the upper-right corner of the document.

 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

Reply
0 Kudos
Highlighted
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thank you very much indeed

the Reset the TCP/IP settings has solved the problem.

I appreciate yr help.

 

Mak Man

Reply
0 Kudos
Tags (1)
Highlighted
HP Support Agent
HP Support Agent
28,674 28,627 2,361 3,577
Message 4 of 4
Flag Post
HP Recommended

@MakMan Thank you for the update,

I appreciate your time and efforts, 

 

I'm glad I could contribute to identifying and leading you towards the solution.

Thanks for honoring us by accepting our post as the solution, as it helps the community grow.

 

You can always click the "Thumbs Up" button to give me a Kudos,

Take care and have an awesome week ahead.

Riddle_Decipher
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation