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- HP Community
- Notebooks
- Notebook Wireless and Networking
- Realtek RTL8821CE 802.11ac PCIe Adapter issue

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01-31-2022 01:04 PM - edited 01-31-2022 01:05 PM
Hello,
I am having trouble with my PCIe adapter(Realtek RTL8821CE 802.11ac PCIe Adapter) with the n/ac technology. 2.4 GHz works perfectly fine and the a/b/g technology works also fine. The problem is that n/ac is not showing so I can't change it to n or ac technology and if I want to have 5GHz I have to switch to a technology to have 5GHz.
I think I have try all the possible methods to fix this. At first about 2 weeks ago i went to the official hp's driver's page so i downloaded /Realtek RTL8xxx Wireless LAN Drivers/
So after installing it my driver is: 2024.0.10.223
Also sorry for the bad english it's not my first language
01-31-2022 01:13 PM - edited 01-31-2022 01:26 PM
Hi:
There is no such setting as AC on that model wifi adapter.
Please see this discussion to discover that your notebook is connecting at a faster throughput than wireless N on the 5 GHz wifi band.
Wireless PCIe Realtek RTL8821CE 802.11ac: mode ac non trouv... - HP Support Community - 8265871
Things you can try that the person in the discussion did...
1. Make sure your router is broadcasting your WiFi's SSD on the 5.0 GHz wifi band.
2. Set up 80 MHz bandwith on the router
If nothing resolves the problem and you still cannot connect to the 5.0 GHz wifi band at all, then the card must be defective.