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‎04-12-2020 01:36 PM - edited ‎04-12-2020 03:36 PM

HP Recommended
Product: HP Laptop 15-dy1751ms
Operating System: Microsoft Windows 10 (64-bit)

Windows 10. Realtek RTL8821CE 802.11ac PCIe Adapter

Computer started off working well. Then it dropped wireless connectivity the next day. I found the problem on a message board. I reinstalled the driver through a thumb drive. It worked for a day. Then it dropped connectivity while it was working. I reinstalled the same driver from the thumb driver. I have checked while the connectivity is working and have confirmed this is the latest version of the driver. I have updated Windows 10.

 

So, I have reinstalled the driver twice. 

 

But is there a better solution than simply reinstalling the driver every day? Is this a defect in the card? The computer is only a few days in our possession and has not been much used. It is under warranty, so I can return. I just want a permanent solution. 

 

Thank you

1 REPLY 1

‎04-12-2020 01:42 PM

HP Recommended

@Kalchas 

 

HP Laptop 15-dy1is an invalid model/product.  Before we can help, we need to know what EXACTLY is your HP Laptop 15-dy1 ? Please use the following instructions to find out the model/product of your machine:


    https://support.hp.com/us-en/document/c03754824

             or

    https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
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