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- Realtek RTL8821CE 802.11ac PCIe Adapter

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04-12-2020 01:36 PM - edited 04-12-2020 03:36 PM
Windows 10. Realtek RTL8821CE 802.11ac PCIe Adapter
Computer started off working well. Then it dropped wireless connectivity the next day. I found the problem on a message board. I reinstalled the driver through a thumb drive. It worked for a day. Then it dropped connectivity while it was working. I reinstalled the same driver from the thumb driver. I have checked while the connectivity is working and have confirmed this is the latest version of the driver. I have updated Windows 10.
So, I have reinstalled the driver twice.
But is there a better solution than simply reinstalling the driver every day? Is this a defect in the card? The computer is only a few days in our possession and has not been much used. It is under warranty, so I can return. I just want a permanent solution.
Thank you
04-12-2020 01:42 PM
HP Laptop 15-dy1is an invalid model/product. Before we can help, we need to know what EXACTLY is your HP Laptop 15-dy1 ? Please use the following instructions to find out the model/product of your machine:
https://support.hp.com/us-en/document/c03754824
or
https://support.hp.com/us-en/document/c00033108
Please do NOT post its Serial number (s/n).
Regards.
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