• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

Realtek RTL8821CE802.11acPCIe Adapter is experiencing driver 0r hardware- related problems.  Not sure how to fix as not able to access the internet on the laptop.

6 REPLIES 6
HP Recommended

Hi, If you don't have a Ethernet port get a USB to Ethernet adapter to connect to the internet by cable, it should sort out your problem. if you finish up binning the notebook the adapter is useful to have around. good luck Al

HP Recommended

Hi, @5Parrot 

 

If you have another PC, download the latest driver for the Realtek Wi-Fi adapter to the PC and copy it to a USB flash drive.

 

This is the latest driver...

 

2024.10.228.1   01/31/2023

 

https://ftp.hp.com/pub/softpaq/sp144501-145000/sp144871.exe 

 

Plug the flash drive into your PC's USB port and run the driver from the USB flash drive or copy it to your notebook's desktop and run it from there.

HP Recommended

Hi, Paul,

Thank you for this.  I get the following when I get ready to copy.  What would be recommended?  Many thanks!

 

5Parrot_0-1677942789882.png

 

HP Recommended

You're very welcome.

 

Unfortunately, I have no idea.

 

I copy HP driver files from my PC to a USB flash drive all the time and never had a problem with doing that.

 

See if this works...download and install the free 7-Zip file utility.

 

The first file at the top of the page is for 64 bit.

 

7-Zip

 

After you install 7-Zip, right click on the driver file and select 7-Zip from the menu.

 

Have 7-Zip Extract to: and let it extract the file into its folder name (sp144871).

 

After the driver folder has been created, see if you can copy it to your USB flash drive as a folder.

 

Then you can open the folder and click on the install command wrapper file and that should install the driver.

 

Otherwise, you can manually update the Wi-Fi driver from the Realtek Wi-Fi adapter in the device manager.

 

To manually install the driver, click on the Realtek wifi adapter in the device manager.


Click on the Driver tab. Click on Update driver.

 

Select the 'Browse my computer for drivers' option and browse to the driver folder that 7-Zip created.


Make sure that the Include subfolders box is checked and the driver should install.

 

Then restart the PC.

 

 

HP Recommended

Hey, Paul,

 

Thank you for all the help.  I am a novice, and this is way over my head; however, I can give this information to my tech guy for guidance.

Thank you Paul

 

HP Recommended

You're very welcome.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.