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‎03-19-2024 10:50 AM

HP Recommended
Product: HP Notebook - 15-db1003ca
Operating System: Microsoft Windows 11

Reposting cos I think I out incorrect Realtek RTL model number.

Windows 11 did an update and having issues with server connection timeout errors, unable to reach website etc etc. Unable to connect to any websites at all now. My speed test app works fine but any attempt to connect to a website times out.

 

Category:
3 REPLIES 3

‎03-21-2024 01:54 PM

HP Recommended

Hi @OneBadMofo,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Laptop that has slow internet speed and wifi adapter issue.

 

Kindly refer to the steps on this link to troubleshoot and let me know if that resolves the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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‎03-24-2024 08:52 AM

HP Recommended

Hi Irwin....

Followed your steps but it hasnt resolved my issues.Right this moment, Im having one of the rare instances where Ive actually been able to c so Im able to connect and reply to you. This device is inoperable ever since i posted the original message youve responded to, and its to the point that im going to replace this laptop with a different brand. Im hoping to avoid the Realtek brand adapters moving forward, as Ive noticed quite a few others are having the same issues with some other models of this brand as well.

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‎03-26-2024 09:30 AM

HP Recommended

Hi @OneBadMofo,

 

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

 

As you have exhausted all the possible troubleshooting, refer to the steps on this link to perform a recovery and let me know if that resolves the issue. (Take a backup of the data before performing a recovery)

 

 Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

Was this reply helpful? Yes No
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