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HP Recommended
HP Pavilion Laptop PC 15-eg3000 (78G47AV)
Microsoft Windows 11

I have a new HP Pavillion Laptop 15-eg3xxx. The WiFi connection keeps dropping.  The WiFi icon shows the WiFi is connected but "no internet access."  The only way to reconnect is to shut down the computer and then restart.  I have checked adapter driver and every other suggestion from the HP Support Assistant. 

5 REPLIES 5
HP Recommended

The only suggestion I can offer would be to install the latest Realtek Wi-Fi driver HP has for the  Realtek RTL8852BE adapter.

 

It is newer than the one listed on your notebook model series' support page.

 

6001.15.149.0      12/21/2023

 

https://ftp.hp.com/pub/softpaq/sp150501-151000/sp150994.exe 

 

 

HP Recommended

Thanks.  I downloaded the new driver and installed it.  May take a day or two to see if it improves the performance of the wifi.

HP Recommended

You're very welcome.

HP Recommended

Seems to be having the same issues as before, even with the new driver installed.  After any short period of inactivity, the wifi disconnects and the only way to get it to reconnect is to shut down and reboot.

HP Recommended

Sorry that the updated driver didn't make any difference.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.