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Released July 4th (this month), a new driver is available to install that claims to fix an issue we have been facing with an HP Laptop 15-fd0079wm for a long time (at least a month). Windows Updates keeps pushing a driver for the Wireless adapter that causes it to blue screen.

 

The driver update says the following: "For systems using the RTL8852BE controller: - Fixes an issue that causes a blue screen event with error 0xE6 to occur with a DMA protection violation error. For systems using the RTL8822CE/RTL8822BE/RTL8821CE controller." This is version 1.0.0.269 Rev.S.

 

To make matters worse, the HP Support Assist tool failed to actually install the driver. I am currently on a stable older driver on version 6101.19.122.600 in device manager. Anything else I have tested so far seems to cause the blue screen.

 

I tried to manually install the driver using cmd prompt after checking the different driver files in the folder to make sure I installed the one that referenced my driver hardware ID.

 

It updated my driver using this package to version 6101.19.131.1. This crashed with the same DMA protection violation blue screen. Upon uninstalling the driver and rebooting, it changed to 6101.19.131.0 - which also crashed. I had to utilize a restore point to get back to a functional driver as the roll back button was greyed out.

 

Does anyone have any suggestion? I am mostly posting this to inform HP that the problem is very much so still active on this particular model. 

 

Now, I am looking for any sort of way to lock the currently functioning driver in place. Since this is a recurring issue and it does not show up in a tool called "wushowhide" to hide the driver, I am having difficulty.

1 REPLY 1
HP Recommended

Hi @compumatter12 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

Thanks for laying out the situation so clearly—this kind of persistence deserves real credit. It’s incredibly frustrating when a driver update meant to fix a problem ends up causing the same issue all over again. 

 

Let’s focus on locking in the stable driver version and preventing Windows from automatically replacing it.

 

Steps to Prevent Windows from Updating the Wireless Driver

Use Group Policy Editor (Windows Pro editions)

  • Press Win + R, type gpedit.msc, and press Enter.
  • Navigate to:
    Computer Configuration > Administrative Templates > Windows Components > Windows Update > Manage updates offered from Windows Update
  • Double-click Do not include drivers with Windows Updates.
  • Set it to Enabled, then click Apply and OK.

 

Use Device Installation Settings (All editions)

  • Open Control Panel > System > Advanced system settings.
  • Under the Hardware tab, click Device Installation Settings.
  • Select No (your device might not work as expected) and click Save Changes.

 

Block Driver via PowerShell

  • Open PowerShell as Administrator.
  • Run the following command to get the published name of the current driver:
    pnputil /enum-drivers
  • Identify the stable driver version (e.g., 6101.19.122.600), then block it using:
    pnputil /delete-driver <published name> /uninstall /force
  • This prevents reinstallation of unstable versions if they’re already staged.

 

Use Windows Update Pause

  • Go to Settings > Windows Update.
  • Use Pause updates for 7 days repeatedly to delay automatic updates while you monitor stability.

 

Optional: Use HP’s official driver page to manually reinstall the stable version

  • Download the older Realtek driver version that matches 6101.19.122.600 if available.
  • Install it manually and confirm it matches the working version in Device Manager.

 

You're handling this with impressive diligence—let’s make sure that effort pays off.

 

 

If my response helped, please mark it as an Accepted Solution It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.