09-07-2017 05:23 PM
I have had this laptop for a couple of years. It worked fine at first but for the last year or so, the wireless connection will disappear and then reappear. The Realtek driver shows a Code 10 problem. In looking at this forum, it appears that this is a common problem. For the last week, I have had no wireless connection on my laptop. I am having to use an ethernet connection which defeats the purpose of a laptop. I have tried the troubleshooting and searched for updates to the driver. I have uninstalled it and nothing I have tried appears to have worked. I am not very technologically savvy so any help would be appreciated.
Solved! Go to Solution.
09-08-2017 12:19 PM
Thank you for posting on HP Forums,
Riddle_Decipher is at your service.
As I Understand you have issues connecting to the wifi network,
No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:
Did you reinstall the network drivers to resolve the code 10 error? or update it from the HP website using a wired internet connection?
While you respond to that, I recommend the below steps:
Go to Device manager > select the WIFI drivers under network adapter> Right click go to properties > Under properties go to Power Management Tab> Uncheck "Allow the computer to turn off this device to save power".
If the issue persists, continue with the below steps:
If your computer has a wireless key or button on or near the keyboard and the wireless activity light is off or amber in color, then press the key or button to enable your wireless adapter. This key might be the F10 key, F12 key or labeled with a symbol of an airplane.
If wireless activity comes on or the activity light turns blue, you have enabled wireless on your system. Try connecting to the Internet again. If problems persist, continue using these steps.
If your computer does not have a wireless key or the wireless activity lights remains off or orange then continues using these steps.
Click Start, type troubleshooting into the Search field.
Select troubleshooting from the search results.
Click Network and Internet.
Click Internet Connections
For more details consider using the HP Guided Troubleshooter:
Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).
Keep me posted,
If the information I've provided was helpful,
Give us some reinforcement by clicking the solution and kudos buttons,
That'll help us and others see that we've got the answers!
I am an HP Employee
09-09-2017 04:24 PM
When I started my laptop, the wireless was working. The Realtek adapter now says that it is working properly. Not sure what happened but seems to be working for now. I did make the change you mentioned in the beginning of your response. Thank you for taking the time to respond. I will keep my fingers crossed.
09-10-2017 06:15 PM
Thank you for replying,
Please take your time and get back to me with the results,
I'll be awaiting your response and would be glad to help.
I'm glad the issue is resolved for now, however, if you ever have any issues, simply go through those steps and it will resolve the issue 😉
That said, I hope both you and your product works great and remain healthy for a long time 😉
Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with you and I hope you have a good day ahead.
To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark my post as Accepted Solution to help others find a similar solution as you have.
Take care now and do have a fabulous week ahead. 🙂
I am an HP Employee