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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-28-2020 07:36 AM

HP Recommended

Hi,

 

No one from HP is going to see your comments.   

 

The Realtek cards have been horrible from day one, and I have no idea why HP keeps using them.

 

I just completed a discussion with this forum member at the link below...same issue...

 

I did provide a link to the latest Realtek wifi driver in this discussion.

 

https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/wifi-randomly-disconnects/m-p/7523416...

 

I recommend that you address your concerns to the HP executive team, not other forum members that are powerless to do anything about this longstanding problem.

 

https://ssl.www8.hp.com/us/en/contact-hp/connect-with-hp.html

2 REPLIES 2

‎03-29-2020 12:39 AM

HP Recommended

Thanks for the response, I have carried out what you advised, I will see if the update to the driver sorts the issue.

 

I will then message the execuctive team if it doesn't, or I'll simply return the Laptop when the store reopens over here after being shutodwn over covid-19.

 

Yesterday, I tried changing the battery settings to maximum on the wireless adapter settings, I experienced the same issues, I'll see if the latest driver works.

 

Thanks

‎03-29-2020 07:10 AM

HP Recommended

You're very welcome.

 

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