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- HP Community
- Archived Topics
- Notebooks Archive
- Re: Realtek WiFi adapter disconnecting

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03-28-2020 07:36 AM
Hi,
No one from HP is going to see your comments.
The Realtek cards have been horrible from day one, and I have no idea why HP keeps using them.
I just completed a discussion with this forum member at the link below...same issue...
I did provide a link to the latest Realtek wifi driver in this discussion.
I recommend that you address your concerns to the HP executive team, not other forum members that are powerless to do anything about this longstanding problem.
https://ssl.www8.hp.com/us/en/contact-hp/connect-with-hp.html
03-29-2020 12:39 AM
Thanks for the response, I have carried out what you advised, I will see if the update to the driver sorts the issue.
I will then message the execuctive team if it doesn't, or I'll simply return the Laptop when the store reopens over here after being shutodwn over covid-19.
Yesterday, I tried changing the battery settings to maximum on the wireless adapter settings, I experienced the same issues, I'll see if the latest driver works.
Thanks
