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Realtek WiFi adapter disconnecting

HP Recommended
Pavilion x365
Microsoft Windows 10 (64-bit)

Problems disconnecting from WiFi. Default gateway not available. It's not the router, I don't have this issue with other devices.  Online fixes say to uninstall/reinstall driver and de select power management option but this only works for about 2 minutes and I have to do it all again. It's not a long term solution. I can't stay connected for more than a minute or so. I bought this on November it's a new windows 10 model not an update issue.

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I have the exact same issue with a recently bought Hp15s-fq1002na and it's really annoying me, how can a brand new Laptop in 2020  have these problems?

 

I have tried the power management settings aswell - but the issue is still there.

 

My Laptop disconnected from the router again about 30 minutes ago, while all my other devices are fine,  I think it's disconnecting when the Laptop is not plugged in and is working off the battery, I am testing this theory out now as we speak, so after it disconnected this morning I went in to the battery settings > change advanced power settings > wireless adapter settings > then changed the 'on battery' from 'medium power saving' to 'maximum performance' 

 

I really hope this solves the problem because it's a bit of a joke, I see many threads in this forum with the same issue.

 

Sort it out HP.

 

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Hi,

 

No one from HP is going to see your comments.   

 

The Realtek cards have been horrible from day one, and I have no idea why HP keeps using them.

 

I just completed a discussion with this forum member at the link below...same issue...

 

I did provide a link to the latest Realtek wifi driver in this discussion.

 

https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/wifi-randomly-disconnects/m-p/7523416...

 

I recommend that you address your concerns to the HP executive team, not other forum members that are powerless to do anything about this longstanding problem.

 

https://ssl.www8.hp.com/us/en/contact-hp/connect-with-hp.html

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Thanks for the response, I have carried out what you advised, I will see if the update to the driver sorts the issue.

 

I will then message the execuctive team if it doesn't, or I'll simply return the Laptop when the store reopens over here after being shutodwn over covid-19.

 

Yesterday, I tried changing the battery settings to maximum on the wireless adapter settings, I experienced the same issues, I'll see if the latest driver works.

 

Thanks

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You're very welcome.

 

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