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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

Hi,

 

No one from HP is going to see your comments.   

 

The Realtek cards have been horrible from day one, and I have no idea why HP keeps using them.

 

I just completed a discussion with this forum member at the link below...same issue...

 

I did provide a link to the latest Realtek wifi driver in this discussion.

 

https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/wifi-randomly-disconnects/m-p/7523416...

 

I recommend that you address your concerns to the HP executive team, not other forum members that are powerless to do anything about this longstanding problem.

 

https://ssl.www8.hp.com/us/en/contact-hp/connect-with-hp.html

2 REPLIES 2
HP Recommended

Thanks for the response, I have carried out what you advised, I will see if the update to the driver sorts the issue.

 

I will then message the execuctive team if it doesn't, or I'll simply return the Laptop when the store reopens over here after being shutodwn over covid-19.

 

Yesterday, I tried changing the battery settings to maximum on the wireless adapter settings, I experienced the same issues, I'll see if the latest driver works.

 

Thanks

HP Recommended

You're very welcome.

 

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