03-28-2020 04:59 AM
Problems disconnecting from WiFi. Default gateway not available. It's not the router, I don't have this issue with other devices. Online fixes say to uninstall/reinstall driver and de select power management option but this only works for about 2 minutes and I have to do it all again. It's not a long term solution. I can't stay connected for more than a minute or so. I bought this on November it's a new windows 10 model not an update issue.
03-28-2020 06:05 AM
I have the exact same issue with a recently bought Hp15s-fq1002na and it's really annoying me, how can a brand new Laptop in 2020 have these problems?
I have tried the power management settings aswell - but the issue is still there.
My Laptop disconnected from the router again about 30 minutes ago, while all my other devices are fine, I think it's disconnecting when the Laptop is not plugged in and is working off the battery, I am testing this theory out now as we speak, so after it disconnected this morning I went in to the battery settings > change advanced power settings > wireless adapter settings > then changed the 'on battery' from 'medium power saving' to 'maximum performance'
I really hope this solves the problem because it's a bit of a joke, I see many threads in this forum with the same issue.
Sort it out HP.
03-28-2020 07:36 AM
No one from HP is going to see your comments.
The Realtek cards have been horrible from day one, and I have no idea why HP keeps using them.
I just completed a discussion with this forum member at the link below...same issue...
I did provide a link to the latest Realtek wifi driver in this discussion.
I recommend that you address your concerns to the HP executive team, not other forum members that are powerless to do anything about this longstanding problem.
03-29-2020 12:39 AM
Thanks for the response, I have carried out what you advised, I will see if the update to the driver sorts the issue.
I will then message the execuctive team if it doesn't, or I'll simply return the Laptop when the store reopens over here after being shutodwn over covid-19.
Yesterday, I tried changing the battery settings to maximum on the wireless adapter settings, I experienced the same issues, I'll see if the latest driver works.