• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Hp Stream 11-ak0012dx
Microsoft Windows 10 (64-bit)

I have an HP stream 11-ak0012dx model that pushed an update to Windows 10. After the update The realtek wireless LAN network adapter was missing. I have tried to download from another device and install but I haven't had any luck. Anyone have any suggestions??

1 REPLY 1
HP Recommended

Hi:

 

First try the hard reset option at the link below...read the procedure under notebooks with a sealed/non-removable battery.

 

HP Notebook PCs - How to Power Reset your Laptop​ | HP® Customer Support

 

If that doesn't work.

 

Go to the device manager.

 

At the top of the device manager click on the View tab and select the 'Show hidden devices' option.

 

Then see if the Realtek wifi adapter shows up in light shade in the device manager.

 

If it does, right click on it, select Uninstall, and check the uninstall driver box.

 

Restart the PC and see if Windows reinstalls the device so that it shows up normally.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.