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HP 15-dw1000 Laptop PC (8SU35AV)
Microsoft Windows 11

I woke up 3 days ago and to see that my it said that i dont have internet acces anymore i look at the drivers and yea not working and no wireless only ethernet. I need help i need wireless i always used wireless and i can't anymore... 

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1 ACCEPTED SOLUTION

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In that case, I would suggest you please perform an operating system reinstallation on your system. You may use the link here: https://support.hp.com/in-en/document/bph07143 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

NIRVANA_95
I am an HP Employee

View solution in original post

18 REPLIES 18
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Hi @Cristi_G 

 

Welcome to the HP Support Community. 

I see that you are facing issues with your system. Do not worry, we are here to help you with it.

 

May I know if you have made any recent hardware or software related changes to your system?

 

(Code 56)' error is known to occur when your network adapter has a conflict with the third-party VPN installed on your system.

 

Update your network adapter drivers. Compare the latest drivers available for download with the ones presently installed in Device Manager reached by right clicking the Start Menu. Make sure you have the latest BIOS or UEFI firmware, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.

If you have the latest network driver then try on it's Driver tab also to Roll Back, or Uninstall and then restart PC to reinstall the driver. Try also all older drivers from Update Driver > Browse > Let Me Pick list working backwards.

Go to Settings > Network & Internet > WIfi > Manage Known Networks, highlight and remove the network having problems, restart PC to see if it shows up again.

Here is a link: https://support.hp.com/us-en/document/ish_2857204-2362249-16 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

NIRVANA_95
I am an HP Employee
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Hello!

 

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

 

Have a great day ahead! 

NIRVANA_95
I am an HP Employee
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Yes i actually did make changes to the updates, Windows automaticly installed CCleaner and it didin't let me uninstall it. It auto-updated the drivers and from then it happend, it's because of the driver not bios i looked in the bios before getting an answer and it was nothing, when i reset to default settings my laptop dosen't find the boot os and its because i have Windows and Windows is an legacy so yea i needed to change that setting, so it's fron the driver it's self

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Another uodate i looked into services and netlogon with network setup service wont start

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Wired Autoconfig was on manual so i changed it to auto

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Alright.

 

I would suggest you completely remove the CCleaner application from your system and perform a system restore.

 

Use System restore to make restore points when you install a new app, driver, or Windows update, and when you create a restore point manually. Restoring won’t affect your personal files, but it will remove apps, drivers, and updates installed after the restore point was made. To go back to a restore point:

Select the Start button, then type control panel in the search box next to the Start button on the taskbar and select Control Panel (Desktop app) from the results.

Search Control Panel for Recovery, and select Recovery > Open System Restore > Next

 

Choose the restore point related to the problematic app, driver, or update, and then select Next > Finish.

Learn how to create a restore point.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping.

NIRVANA_95
I am an HP Employee
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I didin't have a System Restore and i can't use that method, I uninstalled CCleaner but for nothing same, but thanks for being here

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But for my save i have a second computer, this is not mine i got it fron someone to resolve this, so if i need to install something i can! 

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And i have a windows 7 backup too, but it dosen't work

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HP Recommended

In that case, I would suggest you please perform an operating system reinstallation on your system. You may use the link here: https://support.hp.com/in-en/document/bph07143 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

NIRVANA_95
I am an HP Employee
HP Recommended

If i do an reinstalation of the windows i am gonna lose all my files because i wanted to do it in first priority and i have important and personal files i can't i am gonna lose every file and i need the files for coding etc. Sorry, still thanks

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