cancel
Showing results for 
Search instead for 
Did you mean: 
achavezz
New member
2 1 0 0
Message 1 of 3
155
Flag Post

Realtek network ethernet not working

HP Recommended
OMEN by HP - 15t-dc000 CTO
Microsoft Windows 10 (64-bit)

Having an issue of my ethernet cable not connecting to the internet. I looked on device manager and cannot find realtek pcie gbe family controller on the list besides the wifi device. I've tried installing from the HP software/device page and Realtek's own website but I continuously get errors of this driver not being supported by this os even though I've updated my Windows and even tried resetting it completely. Please help.

2 REPLIES 2
banhien
Level 19
Level 19
92,640 92,518 11,971 25,530
Message 2 of 3
Flag Post
HP Recommended

@achavezz 

 

Please download and install

 

       https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98143.exe

 

Hope this helps.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.



0 Kudos
achavezz
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

I still get the same error of this driver is not supported by the OS.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation